Job description:

SCOPE OF WORK
The scope of work includes services necessary to provide a full range of application enhancement &
support services for the eServices/ServiceNow applications and its integrations. It includes developing
and supporting of ITSM modules and catalogs through building & modifying the Business Rules, ClientScripts, UI Policies, UI Scripts, UI Actions, UI Pages, Script Includes, Workflows, etc...
All services provided and products delivered must comply with The World Bank Group (WBG) security
policy and standards, ITS program development standards, quality processes, performance guidelines,
architecture requirements etc.
Perform day to day administration of the ServiceNow.
Maintain business services and configuration item relationships in ServiceNow.
Develop and manage application code, user interface, and third-party integration components.
Develop necessary development documentation as needed e.g. project plan, technical design,
developer notes, user manual etc
Performs core configuration tasks including system policies, business rules and client scripts.
Manages data with Tables, the CMDB, Import Sets, and Update Sets.
Creates Workflow activities and approvals. Implement new workflows that use a variety of activities
to understand how records are generated from workflows.
Performs migration activities Dev to QA, QA to Prod.
Coordinates Service Catalog options, including two-step checkout, cart controls, and variables.
Investigate performance issues, learn troubleshooting tools, and use system logs to find issues.
Coordinates installation of ServiceNow upgrades and/or service packs. Develops and manages the
preparation of systems, test criteria and control for upgrades, service packs, new functionality,
enhancements or error correction.
Develops and improves user systems procedures and prepares systems documentation.
Establishes and maintains effective communications with customers, other technology specialists, and vendors about services.

Official Use Only

• SKILLS / EXPERIENCE REQUIRED
  The ServiceNow developer is responsible for developing and supporting ITSM Modules of ServiceNow,
  catalog forms, integrations and custom app development.
  Experience: Level II 3 to 5 years
  Required Skills:
  ServiceNow Implementation, ServiceNow Architect (preferably ServiceNow Certified Implementation Specialist) is a must.Deep understanding of REST, WSDL, JSON and ability to integrate with other third-party
  applications like SPLUNK, APP Dynamics etc.
  Post roll out production support. Experience of handling Bug Fixes and Enhancement requests.Experience working with Business Rules, Client Scripts, UI Policies, UI Scripts, UI Actions, UI Pages, Script Includes, Access Control Lists etc...
  Expert in JavaScript, JQuery, prototype and Jelly scripting used in ServiceNow.
  Knowledge of working with different kind of scripts in ServiceNow and their order of execution.Experience working with email notifications, inbound actions, reports, gauges, and home pages.Experience on creation of catalog items, wizards, record producers, interceptors, user guide.Working on creation and customization of complex workflows and custom workflow activities.Worked with transform maps, data sources and different transform scripts for data loads andmanagement.Working with schedule jobs, events and triggers to manage business needs and handle backgroundwork. Working with complex UI customization and UI macros.appreciated for suggesting and successfully implementing performance changes throughout different modules of ServiceNow by converting sync server calls to async and use of scratchpadWorking knowledge of Performance Analytics and Reports.
  Excellent written and verbal communications skills.Abil