Job description:

Should have strong experience in MS SCCM current branch and VMWare Workspace one.\\r\\n Should have deep knowledge in software distribution, Patch Management using SCCM on servers and Workstations.\\r\\n Should have knowledge on Application Deployment through MS SCCM current branch and VMWare Workspace one.\\r\\n Work with packaging, application team to gather requirements for Application packaging.\\r\\n Should have good scripting knowledge like batch script, VBscript & PowerShell.\\r\\n Exposure in security patch processes and Software Updates.\\r\\n Excellent understanding of Patch management, S/w Distribution and Application Deployment.\\r\\n Provide support to end users for SCCM client troubleshooting, software deployment and software update deployment issues.\\r\\n Validate hot fixes for Windows 10; compatibility checks of application with Windows 10 operating system.\\r\\n Deploy fixes to the workstations, via SCCM/WS1 and troubleshoot software distribution issues.\\r\\n Detailed debugging of SCCM client issues related incidents\\r\\n Knowledge of WMI Classes.

• To provide support for on call escalations and doing root cause analysis of given issue
• To independently resolve tickets within agreed SLA of ticket volume and time
• To adhere to quality standards, regulatory requirements and company policies
• Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts
• To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases