Job description:

Job Role:- Technical Specialist SharePoint online L2Primary Skills6 + Years of relevant experience in SharePoint Online & OneDrive for Business Services, Microsoft Teams, Viva engage, PowerPlatform - (along with SharePoint online migration, Third party Workflow, PowerShell scripting).Secondary Skills:- Teams, One Drive and M365 AppsExchange online knowledge would be nice to haveScopeResource needs to handle below scopes SharePoint Online Administration Support In-house developed M365 tools Power Platform Support Viva Engage & Connections Maintenance of Internal Developed Tools , Copilot & M365 dashboards Support ServicesTools Knowledge required M365 Suite M365 Dashboard SharePoint List Tools Azure DevOps MS Copilot Call Quality Dashboard (customized) Power Platform CoE Toolkit Automation / Script DashboardRoles and Responsibilities Support and manage labelling of SharePoint documents based on content and sensitivity. Support and manage protection, retention and data loss prevention in SharePoint based on document labels Prepare a report of all sites in the SharePoint environment including site name, type, URL, Site owner, storage usage, storage quota, last modified date. Administer and support the Microsoft Teams platform Configure and manage Teams policies, security settings, and governance. Collaborate with IT and business units to integrate Teams with other applications. Troubleshoot and resolve issues related to Teams functionality and integrations. Monitor Teams usage and generate reports to guide improvements. Stay updated with the latest Teams features and updates, implementing changes as needed. Manage all SharePoint and OneDrive for Business site level conditional access configuration in line with defined policy by the Customer Configure and maintain site collections, list, web parts, workflow and integrate SharePoint with other MS products. Management of O365 Users, Groups, Logs, Polices, Reports, Data governance and security settings. Experience in managing and working with office 365 Groups, OneDrive, Teams, StaffHub, Flow, Forms and other Apps. L2 level knowledge on Exchange online Knowledge of SharePoint hosted and provider hosted apps. Working knowledge of O365 mobile apps (i.e. Outlook, OD4B, Teams, Yammer, etc. apps). Plan/Implement SharePoint Online search Configure/Administer SharePoint Online search User profile service Administration Configuring Sites Manage promoted sites Managed metadata service Sync Issue Site creation, Site deletion Search administration e-Discovery for SharePoint content Microsoft 365 Roadmap ID / Major Change Update Notification DLP and Litigation for users ODFB data Configure the sync clients on MAC clients Set retention policies Restore deleted OneDrive Vendor Management - Service TicketsNice to have knowledge: - PowerShell scripting. 3rd party tools such ShareGate, AvePoint, Metalogix. Azure Function app, logic apps O365 Power automate, Delve, MyAnalytics, OneNote , Planner, Sway, Stream, ToDo, Videos. Service reporting (Including developing tools for reporting purpose). SharePoint & O365 roadmap

• To provide support for on call escalations and doing root cause analysis of given issue
• To independently resolve tickets within agreed SLA of ticket volume and time
• To adhere to quality standards, regulatory requirements and company policies
• Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts
• To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases