Job description:

HCLTech is a global technology company, home to more than 219,000+ people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2024 totaled $13.4 billion. To learn how we can supercharge progress for you, visit hcltech.com.

The CONFIGURATION TECHNICIAN is responsible for identifying and resolving hardware and software issues that could not be resolved over the telephone. Additionally, the Configuration Technician is also responsible for the physical repair, maintenance, and tracking of client equipment and operating within client Service Level Agreements and internal procedures.


Main Responsibilities:

• Replicate and resolve customer issues in the software and hardware environment; including but not limited to defective part identification and physical replacement;
• Prioritize the day’s repairs to ensure that all equipment is returned to users within each Client’s Service Level guidelines;
• Complete all steps necessary to fully configure equipment for new hires and “rebuild” type repairs;
• Prepare detailed repair orders for damaged or malfunctioning equipment prior to swap of client’s equipment;
• Ensures repair procedures, training and tracking are in compliance with the requirements and procedures;
• Maintain processes and documentation verifying service order completion prior to returning equipment to inventory;
• Serve as the primary back up for Senior Depot Technicians;
• Submit detailed Defective Tag summaries documenting actions taken towards the resolution of the repair process as real time as possible;
• Escalate issues to Depot Management as outlined by Management, Quality Assurance/Control staff as applicable;
• Assist Shipping and Receiving teams when required;

Job Requirements:

• Excellent oral and written communications skills in English;
• Bachelor Degree in Information Technology, Business, related discipline, or equivalent combination of education and experience;
• Computer hardware repair or computer support knowledge/experience;
• Excellent problem solving and troubleshooting skills (current Microsoft operating systems and Office applications);
• Basic network knowledge of networks and network systems;
• Attention to details;
• Excellent organization skills – planning, prioritization, time management;
• Availability to work on shifts - Mon-Fri, 09:00-18:00 and 18:00-02:00h;

What we offer:

• Opportunity for career progression
• Professional on-boarding and on-going trainings
• Competitive salary and performance bonuses
• Social benefits package
• Young and vibrant team environment

Are you willing to build up your career with us? - We’ll be happy to receive your resume in English!
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** Only candidates selected for interview will be contacted