Job description:

About HCLTech
HCLTech is a global technology company, spread across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. We re powered by our people a global, diverse, multi-generational talent - representing 161 nationalities whose unique spark, perspective and boundless passion drive our culture of proactive value creation and problem-solving.
Our purpose is to bring together the best of technology and our people to supercharge progress for everyone, everywhere our clients, partners, their stakeholders, communities, and the planet. As a company, we are deeply focused on accelerating our ESG agenda. We are also creating technology-enabled sustainable solutions with and for our clients and partners. We embed ESG imperatives into every aspect of our business and ensure that the progress we supercharge is responsible, inclusive and beneficial to all our stakeholders in the long term. We have committed to achieving net zero by 2040.

To learn more about how we can supercharge progress for you, visit www.hcltech.com

TM-O365 Admin

Job Summary
This role oversees the administration and operational excellence of Microsoft O365 messaging services for large, complex environments. The individual drives continuous improvement, ensures service reliability, and empowers teams to deliver on client commitments. They are accountable for problem-solving, process innovation, and aligning support operations with organizational objectives.

• Key Responsibilities
  1. Lead O365 Administration and Messaging Services operations by managing incident resolution, service requests, and escalations using Microsoft 365 Admin Center and PowerShell, ensuring SLAs are consistently met.
  2. Implement advanced process improvements in O365 tenant management, utilizing reporting tools and dashboards to optimize system health, information flow, and operational transparency.
  3. Oversee compliance and security configurations in Exchange Online and O365, ensuring adherence to organizational and client security policies.
  4. Mentor and guide support teams in troubleshooting, root cause analysis, and resolution of complex messaging and collaboration issues within Microsoft 365 environments.
  5. Evaluate and introduce new tools, automation scripts, and best practices for O365 operations, driving innovation and efficiency in messaging service delivery.
  6. Ensure effective communication of operational goals, technical updates, and project progress within the team and to relevant stakeholders.
  
  Skill Requirements
  1. Excellent Skills In Powershell Scripting For Automation And Advanced Troubleshooting In Microsoft 365 Environments.
  2. InDepth Understanding Of Messaging Protocols, Mail Flow, And Hybrid Environments.
  3. Advanced Proficiency In Incident, Problem, And Change Management Processes Within EnterpriseScale O365 Deployments.
  4. Strong Leadership Abilities In Mentoring Technical Teams And Driving Process Improvements.
  5. Excellent Communication And Stakeholder Management Skills.
  
  Certification
  1. Microsoft 365 Certified: Enterprise Administrator Expert (recommended)
  2. Microsoft Certified: Messaging Administrator Associate (optional but valuable)