Businesses across industries stand at an inflection point today. Far-reaching disruption fuelled by technologies like Digitalization, Analytics, Cloud, IoT and Automation mean these technologies lie at the core of any enterprise that is trying to reinvent itself. As the demand for these services increase, HCL Technologies is accelerating its evolution into a next-generation technology services firm through HCL’s Mode 1-2-3 strategy.

HCL’s Mode 1-2-3 strategy helps future proof our customers' business, by deploying a concurrent, three-point spotlight on the existing core of their business, new growth areas as well as the ecosystems of the future.  As detailed below, each of the three modes have distinct outcomes and growth potential.

Mode 1: Core Services

Under Mode 1, HCL delivers core services in the areas of applications, infrastructure, DPO and Engineering & R&D, leveraging DRYiCE autonomics and orchestration to transform clients’ business and IT landscape making them “lean” and “agile”.

Mode 1 is all about sustaining a leadership position and gaining market share in existing product or service offerings. It revolves around strengthening the existing core, be it through forging expansion into new markets or by digging further into existing markets. And this necessitates a sharp focus on the most powerful differentiators today. The emergence of new technologies does not necessarily mean that existing products or services are losing relevance, but implies adoption of and adapting to new technologies to make them even more relevant.

Mode 2: Next Generation Services

Under Mode 2, HCL delivers experience-centric and outcome-oriented integrated offerings of Digital & Analytics, IoT WoRKS™, Cloud Native Services and Cyber-security & GRC services.

Mode 2 is an immediate, high growth opportunity. This is where one needs to step up the game, realizing high acceleration and high growth business opportunities at the inflection points in your industry. This involves close study of the direction in which customer preferences are headed, the resultant changes in market landscape and potential impact on the business.  And based on this review, making the strategic investments to move urgently to capitalize on adjacent opportunities. As these are usually nascent emerging markets, there are unlikely to be any clear leaders, thereby offering quick growth potential by building strong organic and inorganic capabilities in this area. This is the moment to pivot, and transition to new business models by developing new offerings in exciting new areas for leadership. 

Mode 3: Products & Platforms

HCL continues to explore and enter into innovative IP-based partnerships, targeting specific next-generation opportunities. Mode 3 includes the external IP partnership with IBM extending now to half a dozen products; HCL also continues to invest in our internal IP creation strategy and expansion of capabilities and markets for DRYiCE, the next-generation autonomics and orchestration products and platform.

Mode 3 is about looking beyond tomorrow and aligning with the trends shaping the future. The formation of ecosystems is evident across the value chain and across industries. Therefore, rather than a ground-up approach, Mode 3 entails “future proofing” your business by making the required business model changes and building innovative alliances within an ecosystem of strategic partners. A successful Mode 3 approach connects the dots between existing strengths, the focus points of tomorrow and the shifting canvas in which to operate to stay ahead in the future.

HCL’s Mode 1-2-3 strategy is truly differentiating in the market place today and our clients are increasingly demonstrating their confidence in this strategy and our ability to deliver. We will continue to build and invest in our Mode 1-2-3 capabilities with the primary goal to be the partner of choice for our clients, globally. Lastly, we will continue to re-skill, train and build the capabilities of our employees to be future-ready.

In a recent forum, C Vijayakumar, President and CEO, HCL Tech, explained our Mode 1-2-3 strategy succinctly. Watch the videos for an overview.


HCL's Performance Metrics

HCL’s Performance Metrics

HCL's Mode 1-2-3 Strategy

HCL’s Mode 1-2-3 Strategy

HCL's Vision And Customer Promise

HCL’s Vision and Customer Promise