HCL - Kana Introduce Service Resolution Management (SRM) Solution "Resolution" in India for the first time Published Date Aug 03, 2005 DOWNLOAD: https://www.hcltech.com/sites/default/files/documents/hcl_-_kana_resolution_08_03_0.pdf SOURCE: https://www.hcltech.com/press-releases/application-support-and-maintenance/hcl-kana-introduce-service-resolution-management Application Support and Maintenance