HCL ISD releases a 'Blackbook on Remote Infrastructure Management' (RIM)
Mumbai, February 8, 2007: HCL Technologies Infrastructure Services Division (HCL ISD), a world leader in Remote Infrastructure Management today unveiled a “BlackBook on the Remote Infrastructure Management (RIM) Industry – Demystifying the third ‘wave’ of Outsourcing” at the NASSCOM India Leadership Forum 2007. The book was officially released by Kiran Karnik, President, NASSCOM and Anant Gupta, COO, HCL Technologies Infrastructure Services Division.
A basic Primer on the various facets of the RIM industry, this Black Book is targeted at spreading general awareness around this new Industry which has been described by Gartner as a “mega trend” and NASSCOM as the “third wave of outsourcing” after software and BPO. RIM has been estimated as a 55bn USD market opportunity by NASSCOM and is currently on top of the wish list of an increasing number of Fortune/Global 500 enterprises. 45% CIOs of large enterprises in Europe, for example, had said that they plan to use these services from an offshore location (Source: Forrester, From Europe’s Offshore Satisfaction Levels Pass the Test).