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Avaya Selects HCL Technologies for Membership in Avaya DevConnect Program
PUBLISHED DATE: Jun 06, 2009
Network of companies creates innovative, IP-enabled Intelligent Communications applications that extend the value of multivendor networks
HCL Technologies, a leading global IT services company, today announced it has been selected by Avaya Inc., a leading global provider of business communications applications, systems and services, for membership in the Avaya DevConnect program.
HCL Technologies is the developer of unified communication and contact center solutions, an application family that provides professional services in the space of application integration, custom applications & connectors, bespoke applications with vertical focus, sustenance services and exhibits concept to implementation capabilities. HCL's unified communication and contact center solutions complement Avaya UC and Contact center portfolio by providing rich application features to contact center users. HCL's CTI CRM Connector can provide real-time connectivity to multiple CRM systems. This solution enables full call control capabilities on CRM page along with screen pop and screen transfer features. HCL's notification framework, developed for Avaya platforms, can provide multi-interface notification capabilities and applications can leverage this framework/service to support notifications through SMS, RSS feeds, calls, e-mail and IM etc. As a result, customers can leverage enhanced solutions on Avaya platforms in the unified communications and contact center spaces.
The Avaya DevConnect program promotes the development, compliance-testing and co-marketing of innovative third-party products that are compatible with standards-based Avaya solutions. Member organizations have expertise in a broad range of technologies – including IP telephony, contact centers and mobility applications – helping companies extend the value of multi-vendor networks and transform voice into an intelligent business application that delivers true value to the bottom line.
"HCL has been focused on the Networking and Telecom domain providing solutions to our customers leveraging our domain and technical expertise," said Sandeep Kishore, senior vice president and head of HCL's global HiTech and Manufacturing practice. "We are glad to be selected as a member of Avaya's DevConnect program. We believe this will add to our capability to impact our customers' existing business as well as next generation unified communications and contact center solutions."
The Avaya DevConnect program currently includes thousands of software and hardware developer companies, integrators, service providers and customers. Members have created a broad array of innovative solutions tested for Avaya compliance, including natural language speech recognition applications, wireless services, specialized computer telephony integration and reporting capabilities, and applications tailored for specific vertical industries.
"With the involvement of companies like HCL Technologies, our Avaya developer community has become a catalyst for rapid innovation - creating multi-vendor applications that help enterprises around the world unleash powerful new possibilities for operating more efficiently and effectively," said Eric Rossman, vice president, developer relations and technical alliances, Avaya. "We help businesses embed secure, reliable Intelligent Communications into the very fabric of their organizations so employees and customers have ready access to information regardless of where they are and how they prefer to communicate."
Membership information and a listing of solutions developed and tested under the DevConnect program are available at www.avaya.com/devconnect.
Avaya is a global leader in enterprise communications systems. The company provides unified communications, contact centers, and related services directly and through its channel partners to leading businesses and organizations around the world. Enterprises of all sizes depend on Avaya for state-of-the-art communications that improve efficiency, collaboration, customer service and competitiveness. For more information please visit www.avaya.com. For more information on the Avaya DevConnect program, visit www.avaya.com/devconnect.