HCLTech: Supercharging Progress | Digital, Engineering and Cloud
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Contact Center meets collaboration
Case study

Contact Center meets collaboration

USA’s largest owner and operator of private clubs achieves Office 365 integration in a month
Achieved 94% service performance through innovation experience
Case study

Achieved 94% service performance through innovation experience

HCLTech enabled AI-driven automation, boosting IT service performance to 94%, reducing resolution time, and enhancing user experience for a global F&B leader.
Transforming customer engagement with modernized Veeva CRM
Case study

Transforming customer engagement with modernized Veeva CRM

HCLTech modernized Veeva CRM to enhance customer engagement, streamline operations and ensure seamless adoption across global markets, driving significant operational efficiencies.
Improving customer experience through streamlined global IT operations
Case study

Improving customer experience through streamlined global IT operations

Maximize IT Modernization
Global FSI company streamlines request management
Case study

Global FSI company streamlines request management

Transforming request management through streamlined processes and innovative technology solutions
Boosting employee experience with platform optimization
Case study

Boosting employee experience with platform optimization

HCLTech achieved a 92% HealthScan score for a fintech major's ServiceNow platform
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Case study

Enabling business process automation for a leading Logistics company

HCLTech transformed support operations for enhanced efficiency and customer experience
Enabling business process automation for a leading logistics company
Case study

Enabling business process automation for a leading Logistics company

HCLTech transformed support operations for enhanced efficiency and customer experience

Boosting CX with robust service desk capabilities
Case study

Boosting CX with robust service desk capabilities

Elevating automotive operations with innovative service desk solutions for a leading automotive company in Germany
Migrating to a seamless human experience with GenAI
Case study

Migrating to a seamless human experience with Generative AI

See how HCLTech is improving operations efficiency and driving long-term savings for one organization, by building Microsoft Azure OpenAI into their customer service desk ticket resolution process.
Redefining customer experience through new-age customer relationship management
Whitepaper

Redefining customer experience through new-age customer relationship management

Centralizing the CRM strategy: Current business challenges
HCLTech’s ValueNow program
Brochure

HCLTech’s ValueNow program

Value-focused assessment for leveraging ServiceNow excellence