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HCL was brought to help the largest competitive retail energy supplier complete their managed services for regulated as well as deregulated business for Applications and Infrastructure support amenities.
The customer is one of the largest competitive retail energy suppliers in North America with almost 4Mn customers and $14Bn in annual revenue, with products and offers available in 24 U.S. markets and five Canadian provinces.
Along with enabling the client BPO services, HCL also managed to come to an agreement with the client for five years of service for Applications, Business Process Outsourcing and IT Infrastructure with an onshore–offshore model.