The client is An American Company that designs and manufactures electronic and bio-analytical measurement instruments and equipment for measurement and evaluation.

We helped them address the following challenges:

• Fragmented and siloed application support
• Lack of an integrated approach and end-to-end ownership resulting in low customer satisfaction and higher resolution time of incidents
• Low scalability and high TCO of support model

Download Case study to know how HCL leveraged it's Managed Services Framework (MASCoT) and NextGen ASM principles to build an integrated and optimized solution for it's client. Read now!