The customer is one of largest department stores in UK by revenue and is operating in 28 countries around the world. It is currently shipping to its customers across 76 countries and also, expanding internationally as a part of its strategy. In 2012, it was awarded the ‘Multi-Channel Retailer of the Year’ by Retail Week.

The customer partnered with HCL with a vision to deliver a best-in-class shopping experience for their consumers across all channels and reduce their overall fulfillment costs. HCL has undertaken several key initiatives to enhance the customer’s multi-channel capabilities and has provided them a platform to transform themselves to become an omni-channel retailer.

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