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The bank is a leading provider of integrated financial services including retail, premium, business and institutional banking, funds management, superannuation, general and life insurance, broking services, and finance company activities in Australia. The client was on a lookout for a strategic document generation platform that caters to the following: 1) Focus on customer experience and agile delivery 2) Industrialization through manufacturing-like production models. HCL’s agile correspondence management framework helps deliver consistent, scalable, multichannel customer communication.