How automation is changing the workplace? | HCLTech

Technology Q&A

Workplace automation
How automation is changing the workplace?

The expectations from digital workplace services have changed significantly due to device flexibility, real-time connectivity, increased mobility, and automation. But the IT reality is different as IT teams face difficulties like the adoption of specific services, monitoring of end-user devices in the complex work environment, resolving complaints, and failing CSAT scores. With automation at the core, workplace solutions can drive away these inefficiencies through streamlining operations, reducing costs, enhancing uptime, and decreasing help desk calls.

WorkBlazeTM is our digital end-user experience monitoring tool equipped with AIOps, and real-time workplace analytics to spot trends and correlate, remediate issues before they are widespread, and gather contextual user feedback to enhance employee experience and productivity. It provides a unique User Experience Index (UEI) across devices, applications, and networks to bring proactiveness to the ecosystem and reduce the IT-user gap.

OptiBotTM is a managed workplace optimization and automated end-user enablement product that enhances UX and makes work life simpler while reducing the burden on IT. OptiBotTM resolves commonly occurring IT issues pre-emptively and swiftly through unassisted automation and presents employees with a catalog of one-click solutions and various self-help features for quicker remediation. It detects, diagnoses, and resolves device and application issues, resulting in a more proactive approach to incident management and increased IT productivity.

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