What is workplace automation? | HCLTech

What is workplace automation?

Technology Q&A

Workplace automation
What is workplace automation?

Workplace automation is the system of using technology to perform repetitive or predictable tasks without direct human inputs. Workplace automation helps reduce potential errors and increase employee engagement.

DRYiCE OptiBot is a Digital Workplace optimization and automated end-user enablement product that enhances UX (User Experience) and makes work life simpler while reducing the burden on IT. OptiBot resolves commonly occurring IT issues pre-emptively and swiftly through unassisted automation and presents employees with a catalog of one-click solutions and various self-help features for quicker remediation. It detects, diagnoses, and resolves device and application issues, resulting in a more proactive approach to incident management and increased IT productivity.

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