Hospitality management companies across the globe are witnessing a tectonic shift – nothing has transformed the industry as swiftly and broadly as the digital revolution has. From addressing tech savvy guests to meeting their unique expectations, its impact is reinventing the entire customer lifecycle.
Consider, for instance, the case of hotels; IT solutions such as digital and mobile applications such as smart room key, proximity check-in, beacons for way finding, personalized offers, and mobile reservations are completely overhauling service capabilities and delivery models. Undoubtedly, this results in an enriched ecosystem based on a hyper-connected customer experience.
At HCL, we firmly believe in the importance of the ideas mentioned above, informed in our ‘Advanced Customer Experience’ approach. This emphasis on experience as a driver of value informs all our solutions when we partner with our clients, delivering cutting-edge tech for unmatched hospitality consulting.
HCL is strongly committed to creating solutions that could help our clients achieve a competitive edge through consistent improvements across RevPAR, R/ASM, Occupancy Rate, and ADR. Our hospitality software, accelerators, methodologies, and frameworks bring in out-of-the-box thinking, offering differentiated hotel IT solutions geared to meet specific needs in the hospitality consulting space.
Our hospitality software services are shaped to facilitate ROI, mapping processes to applications, infrastructure, and databases – simultaneously eradicating redundancies and cost overruns.