The travel segment, including but not limited to airlines, airports, travel intermediaries, cruise liners and car rentals, is today witnessing an upturn. In the past two years, the industry has seen a steep decline in passenger demand, a wild ride of fuel costs and capacity management issues, putting huge pressure on companies to manage costs.
Passengers today want quicker and better services at cheaper costs. Hence, it becomes imperative for travel companies to provide differentiated offerings, enabling greater market share.
We at HCL are committed to the travel business by applying technology at the forefront of Customer Experience. With a focused approach towards the pertinent business processes in the industry, we look at partnering with our clients to achieve optimum value from technological investments. We aim to maximize ROI by mapping processes to applications, infrastructure and databases, thereby eliminating redundancies and cost overrun.
Our significant investments in the travel industry have enabled us to develop solutions, accelerators, methodologies, and frameworks addressing unique functionalities to help our customers rise above competition through improvements across key performance parameters like R/ASM and Load Factor with key focus on Customer Experience.
HCL also understands that every industry within the travel segment is unique, yet related. Therefore, our aim is to synergize yet understand the uniqueness with which these segments operate.
- OTAs/ Travel intermediaries
- Cruise liners
- Car rentals
HCL Travel Focus
HCL has continuously evolved and invested in the travel space by aligning technology to the unique needs of the market. Our services for this market are aimed towards the following, for business benefits and value addition to this segment:
- Customer Focus
- Operational Focus
- Growth Focus
- 100,000+ application users supported across the globe
- 65000+ application tickets handled every month
- 700+ applications supported globally
- 20+ customer-facing applications such as dynamic packaging, IVR, loyalty management, event management and WAP-enabled mobile bookings