HCL’s process observability can bring IT and biz ops together – if it gets over tech-centricity

Over the years, the engineering prowess and innovation of HCL’s DRYiCE team have always been astounding, said by HFS Research Leader, Tom Reuner. Over the last 12 months, DRYiCE recorded year-on-year growth of 20% while achieving a gross margin of 57%. This high margin explains why service providers pay so much attention to software products and platforms.

Exhibit 1: The capabilities of HCL’s iControl solution underlining the move toward understanding contextual, data-driven information for business controls.

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