Overview
HCLTech AMS is a fundamental shift in application management. It is not just a service, it’s a transformation engine through our Experience Management Office (XMO), ensuring exceptional experiences for all stakeholders.
Our approach is built on driving business outcomes through product and platform-centric solutions, placing customers at the core of every interaction and enabling efficiency and growth via data-driven KPI management with Agentic AI automation.
Powered by AI Force, our GenAI platform enhances human capabilities while automating routine tasks—creating a convergence of technology, intelligence and human-centric design for lasting business impact.
Our Distinctive Approach
As GenAI evolves at unprecedented speed, enterprises struggle to scale initiatives into measurable, organization-wide outcomes. Meanwhile, shifting business needs and increasingly complex application ecosystems demand adaptability without sacrificing control over performance, compliance, security and user experience.
The ultimate challenge? Driving innovation, improving quality, delivering a Total Experience and maintaining agility while controlling costs—possible only through a smarter, more strategic application management approach that's proactive, adaptable and focused on business outcomes.
Operating Model Transformation
Re-aligning the business to drive tangible results - improving agility, accelerating innovation and delivering maximum customer value
AI as an OS
With AI Foundry for business transformation, AI Labs for ideation and AI Factory for service transformation, to ensure you stay ahead of the GenAI curve
Experience-centric
Every decision, action and outcome is rooted in delivering the best possible experience—not just for the end user, but for business stakeholders and customers too
Unmatched stability and security
Ironclad protection and unwavering performance that enables confident innovation amid rapidly evolving business demands
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Success Stories
GenAI-powered operations ensure seamless service for millions of subscribers
HCLTech AIForce.Ops platform reduces business outages through proactive and predictive monitoring
Flipping the switch on outages as an energy leader cuts downtime with automation
HCLTech modernized IT, leveraging AI-driven automation to boost efficiency, reduce incident backlogs and improve customer experience.
Breaking the IT firefighting cycle for a Fortune 500 retail leader
Modernized retail giant's IT ecosystem with AI and automation, enhancing customer experience
Deliver exceptional experiences with AI-powered AMS
AI-powered AMS automates operations, modernizes apps and elevates experiences—driven by intelligent agents, hyperautomation and cloud-ready transformation