Application Management Services
Analyst Recognition

Overview

HCLTech AMS is a fundamental shift in application management. It is not just a service, it’s a transformation engine through our Experience Management Office (XMO), ensuring exceptional experiences for all stakeholders.

Our approach is built on driving business outcomes through product and platform-centric solutions, placing customers at the core of every interaction and enabling efficiency and growth via data-driven KPI management with .

Powered by , our enhances human capabilities while automating routine tasks—creating a convergence of technology, intelligence and human-centric design for lasting business impact.

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Capabilities

Our Distinctive Approach

As GenAI evolves at unprecedented speed, enterprises struggle to scale initiatives into measurable, organization-wide outcomes. Meanwhile, shifting business needs and increasingly complex application ecosystems demand adaptability without sacrificing control over performance, compliance, security and user experience.

The ultimate challenge? Driving innovation, improving quality, delivering a Total Experience and maintaining agility while controlling costs—possible only through a smarter, more strategic application management approach that's proactive, adaptable and focused on business outcomes.

Operating model transformation

Operating Model Transformation

Re-aligning the business to drive tangible results - improving agility, accelerating innovation and delivering maximum customer value

Site Reliability Engineering

AI as an OS

With AI Foundry for business transformation, AI Labs for ideation and AI Factory for service transformation, to ensure you stay ahead of the GenAI curve

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Experience-centric

Every decision, action and outcome is rooted in delivering the best possible experience—not just for the end user, but for business stakeholders and customers too

Business Context

Unmatched stability and security

Ironclad protection and unwavering performance that enables confident innovation amid rapidly evolving business demands

Services

GenAI-infused solutions at every step of the application lifecycle to deliver the maximum value for all

Service foundation

Boost effectiveness, automate knowledge discovery and empower delivery teams from day one with business-centric design, a flexible product-aligned model and AI-driven search

Transition

Identify and manage technical debt while enabling value-stream-centric transformation with a focus on agile evolution and DevOps maturity

Transformation

Drive agentic AI and GenAI initiatives in value-chain-centricity, digital ops, tech transformation and OCM, mapping benefits, enabling tracking and delivering with a benefit realization framework

Industrialization

Elevate team performance, boost productivity and drive continuous growth toward elite maturity through continuous improvement plans, strategic enhancements and optimized workflows

Business observability, hyperautomation and tooling

Enable full-stack visibility across IT telemetry and business outcomes in real time, eliminating silos and aligning costs, revenue and TX impact with app and infra performance

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Case Studies

Success Stories

Build Your Future with Next-Gen ASM
Build Your Future

Deliver exceptional experiences with AI-powered AMS

AI-powered AMS automates operations, modernizes apps and elevates experiences—driven by intelligent agents, hyperautomation and cloud-ready transformation

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