Your organization has decided to embark on its RPA journey. After careful consideration you have decided to automate a process that contains a high level of repetitive, mundane activity, with structured data that is currently being handled by an employee or a group of employees.
Now we come to the formal parts, like getting the project sponsored by a COO, CTO or CEO, identification of stakeholders and vendors, among others. Once this has been accomplished, this process automation project is ready to be kicked off. You are now at the trickiest part of the RPA technology journey and there are various thoughts around the approach to implementation. The success of the RPA project is an important factor in the ongoing momentum of the change management journey. Understanding the need and criticality of this factor, we at HCL have come up with a phased approach to RPA implementation.
Our agile methodology approach to hyper automation is modelled on a tried and tested phased approach. This agile methodology is aimed at driving maximum benefits, as well as providing enough emphasis on each of the crucial SDLC phases with an offshore/onshore delivery model.
Depending on the complexity of the processes, we have defined the different phases as:
Phase 1: Discovery (Due Diligence)
HCL has a dedicated team responsible for the discovery and assessment of processes across divisions. This team is also responsible for devising and providing the group with documented evidence containing necessary details, to confirm that the projected benefits target(s) can be realized from the automated change management processes.
The team performs the following functions:
- Process discovery and assessment: Using HCL’s 3-Lever BPM approach
- Business case validation and approval: Go/No-Go for business process automation
HCL's approach to "process assessment" across all services is based on our 3-lever BPM methodology which includes risk assessment and control definition, value stream mapping, and identifying potential for automation, and defining an automation roadmap.
Phase 2: Design and Implementation
HCL follows an agile methodology for process automation. The various agile methodology stages of the implementation cycle are,
- Develop and Verify
- Deploy and Hyper Care
Phase 3: Digital Workforce Support and Maintenance Services
Production support and maintenance includes the management of the technology environment to ensure continuous business operations availability and effectiveness (i.e. automated business processes) and overall stability of the RPA technology environment. It is important that robots are up and available when required and digital workforce support and maintenance (DWSM) is structured to respond within defined SLAs in case of any issues.
Our phased approach for automation helps customers new to the RPA journey get a look and feel of the automation processes which inculcate a sense of confidence as they proceed with their automation journey.
- Consulting and advisory services: Automation assessment – processes to be automated, scope of work, implementation roadmap, workforce and change management
- Execution strategy and project plan: Setting up an automation CoE – architecture and design creation, prototype building, project execution, trainings, defining success metrics
- Support framework: Bot support, summary updates, change governance
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