Type to SearchView Tags
Next-Gen Enterprise | Automation

Blog Category Listing

Catapulting a New Era of Telecom Service
In this blog, Rajesh talks about IBM Cloud for Telecommunications how it fulfills the current and future needs of telecom providers. It combines IBM’s expertise in the telecommunications domain and experience in building industry-specific...
Digital Disruption in Field Service Management
The rise of digital technologies has disrupted utilities companies in the way they interact with their customers and employees. New digital touchpoints are increasing at a rapid pace, thereby creating pressure on businesses to ensure digital...
Covid19 accelerates Remote Patient Monitoring Adoption

Jul 23, 2021

Covid19 accelerates Remote Patient Monitoring Adoption

Samuel Thangminlal Khongsai Lead Associate, Digital Process Operations

Healthcare has benefitted tremendously from the advancement of Science and technology. As a result of technology advancement, patients can be remotely monitored and advised regarding their health conditions and medications as well. Various...
Business centricity for customer success

Jul 23, 2021

Business centricity for customer success

Mohit Gupta Senior Industry Principal

.The most successful brands are built on authenticity. Elaborate PR campaigns and flashy adverts only draws attention to your business. It cannot be a substitute for the interaction with your customers. The sudden proliferation in startups and...
How to assess your organization's automation maturity

Jul 07, 2021

How to assess your organization's automation maturity

Rohit Kumar Ranjan Digital Transformation Consultant

This article tells us about the importance of analyzing the business goals and automation readiness to progress in the RPA adoption cycle. The blog tells us about the different levels of organizational preparedness and the associated RPA...
The Future of Policing: Bridging the Digital Divide
The role of digital tools in the context of law enforcement agencies has undergone a massive transformation over the past decade. Even though their mandate remains the same, the nature of criminal activities coupled with changed expectations from...
Private Equity Deal Origination using new technology solutions and AI

Jul 02, 2021

Private Equity Deal Origination using new technology solutions and AI

Kinsuk Mitra Director of Finance, Risk and Compliance

Deal sourcing or Origination is a process used by Investment bankers, VC, PE and Finance professionals to identify investment opportunities in the market. Investment firms need to do this to ensure a large volume of deals is obtained in a given...
Orchestrating a successful edge revolution in Telecom

Jul 02, 2021

Orchestrating a successful edge revolution in Telecom

Anil Ganjoo Corporate Vice President Hi-Tech, RCPG, and TME

In a highly competitive market, Telecoms need to leverage the latest technological innovations and offerings to sustain and accelerate growth.  The imperative for Telecom players is to aggressively move into active conversations with their IT...
Making Blockchains Interoperable
Blockchain has become a disruptive force in organizations across the globe. Read how HCL's CoTrust Platform(SM) and AWS services, can help enterprises solve their interoperability and blockchain deployment challenges effectively and jumpstart your...
Containerized Jenkins

Dec 09, 2020

Containerized Jenkins Integrated with AKS

Sachin Sharma Lead Consultant - Azure Cloud Practice

Using Jenkins on Azure Kubernetes Services, we can accelerate the software development process by automating it and running multiple builds in parallel. This helps in automation, creation, and removal of agents to save costs along with the load...
What is Digital Infrastructure?

Apr 21, 2016

What is Digital Infrastructure?


Corporate strategies are now based on digital transformation. Businesses are now focussing on customer engagement/UX, rapid innovation etc. A new class of digital infrastructure is evolving, one which better supports this digital transformation.
Private Equity Deal Origination using new technology solutions and AI

Jul 02, 2021

Private Equity Deal Origination using new technology solutions and AI

Kinsuk Mitra Director of Finance, Risk and Compliance

Deal sourcing or Origination is a process used by Investment bankers, VC, PE and Finance professionals to identify investment opportunities in the market. Investment firms need to do this to ensure a large volume of deals is obtained in a given...
Managing Customer

May 19, 2020

Managing Customer Experience During COVID-19: A Contact Center Perspective

Rahul Poddar Global Director - Customer Lifecycle Management, HCL Digital Process Operations (DPO)

There is no doubt that above all else, the COVID-19 pandemic has been the greatest humanitarian crisis of the modern age. In the course of a few months it has taken control of everyone’s present with a definite hold into our future as well. In this...
Changed Realities in Hospitality Industry post COVID-19
The global COVID-19 outbreak has affected businesses, especially the travel and hospitality industry, and disrupted the continuity of operations. As we come to terms with the pandemic, industries are grappling the consequences of an economic...
Holding Hands on the Cloud

Jun 22, 2021

Holding Hands on the Cloud: Reimagining Healthcare in a Global Crisis

Andy Packham SVP & Chief Architect, HCL Microsoft Business Unit

Andy Packham, Senior Vice President and Chief Architect of the HCL Microsoft Business Unit, writes on the Microsoft Cloud for Healthcare and how it weaves into our larger cloud smart narrative.

May 28, 2020

How to measure the performance of your bots: RPA success metrics

Nitish Sharma Integrated Transformation Consultant

A recent study by Gartner shows that by the end of 2022, 85% of large and very large organizations will have deployed some form of robotic process automation (RPA). This rising growth in the adoption rate of RPA calls for a mechanism to measure the...

May 07, 2020

Artificial Intelligence driving change: A COVID-19 perspective

Kalyan Kumar B Corporate Vice President & Chief Technology Officer, IT Services

In this blog, KK delineates the importance of AI in enabling a highly extendable workplace environment that allows organisations to quickly scale and dynamically adapt to changing business needs. He highlights the importance of strategies and...
Blog talks about powershell and its usage. It can be used across domains and is of much greater help since it is quite simple to use. Blog shared the information about its usefulness and advantages over other languages. The example shown in the blog...

Automation – A Requirement or Necessity?
Rabia Sharma | March 18, 2016


In today’s world, where things keep on changing on daily basis and we sometimes find it hard to adjust with the changing needs and scenarios, automation does play an important role for continuous delivery. QA being the gatekeepers, are not only limited to perform manual testing but also play an important role in designing frameworks and implementing test scenarios programmatically.

Santosh Kumar

5 FinTech trends to watch in 2016
Santosh Kumar - Senior sales director & Head – Fintech Innovation | February 29, 2016

Financial Services are at the cusp of digital disruption. We might not be witnessing a 'revolution', but all the emerging trends and technologies are certainly proving that we are in the midst of an ‘evolution’.

Most of the large global banks are born pre-digital and are facing the challenge of legacy infrastructure, software, and culture. On the other hand, the new challenger banks are born-digital and carry no baggage of legacy. They are creating products and services that are relevant to the digital age customer’s needs.

Most of the large global banks are planning to either start their new digital banks or buy stakes in some of the challenger banks just as BBVA did recently by taking ~30% stakes in Atom bank. At the least, we will witness many pre-digital born banks investing in and embracing digital trends and technologies in 2016.

Here are 5 FinTech trends to watch out for in 2016:​

  • Blockchain - Distributed Ledger:

    Financial services organizations are racing to harness the power of the Bitcoin infrastructure to slash costs. The basic technology underpinning the Bitcoin virtual currency could be used by some of the world's biggest banks. These banks want to use the Blockchain method because it is hard to fool - making fraud difficult, speed up trading systems and make deals more transparent. Many banks such as UBS are already trying out Blockchain technology for different use cases.

    Blockchain is the software that both powers and regulates cryptocurrency Bitcoin. In its most basic form, it records ownership of Bitcoin — money — and transactions — one person paying another. The software uses a distributed ledger to police the network, which means a certain proportion of the vast network must sign-off on a transaction before it can be processed. This replaces the need for a ‘trusted middleman’ in a transaction.

    The project to test Blockchain-like technology is being led by financial technology firm R3 which has so far signed 30 banks. R3 has done a good job bringing all the rival banks together. We are witnessing a great interest across financial services on trying out this disruptive technology and will continue to see investment in 2016 to try out specific use cases that can give banks a competitive advantage.

  • Biometrics:

    2015 was the year that banks began to experiment seriously with biometrics: US financial provider USAA already offers three different biometric login options for its mobile customers (Touch ID, Facial recognition, and Voice recognition). Biometrics has been the ‘Next Big Thing’ in authentication for a long time now, but many things that have held it back have not gone away. There is often the need for costly additional equipment, and processes that require verification by a back office platform which makes it slow. Wells Fargo is testing voice recognition and eye scanning, joining an increasing number of banks and other financial services companies using biometrics technology to authenticate customers using their mobile applications. Nearly one-third of the largest US banks plan to make biometrics available to mobile banking customers by the end of this year.

  • Artificial Intelligence (AI):

    Robots have begun their invasion of banking. Robots and Artificial Intelligence (AI) in banking have the potential to reduce costs, expand skills, and improve the customer experience while working alongside or replacing humans. According to an article, Barclays believes that AI is the future of banking, and one bank in Tokyo is already staffed by a helpful robot. We have already seen rudimentary examples where users can talk to a computer system to make money transfers or access information. 

    Robo-advisors, or fully-automated online investment platforms, are also disrupting the financial advisory services. FinTech startups such as Betterment and Wealthfront have managed to pull early investors with their robo-advising platforms offering the perks of low fees and a reduced entry barrier when it comes to minimums. Many large banks including Deutsche Bank have launched their robo-advisor services. Automated financial advisors and planners that assist users in making financial decisions is a very strong use case. 

    We are certain to see an increased investment into AI in 2016 across financial services.

  • The API Economy:

    APIs are yet another vital trend driving disruption, and fueling FinTech startups and open banking data initiatives worldwide. Some of the new banks such as Fidor bank are already reaping the benefits of open APIs. With new rules such as European Payment Service Directive (PSD2) coming into existence, banks will have to implement APIs that can provide access to payment account information to third parties – including their competitor banks – following the customer’s explicit consent.

    Consumers now have the power to engage and perform transactions wherever they are, through a device of their choice. To engage customers across all digital media, banks need to be able to provide contextual and personalized product offerings and drive immediate conversion through embedded offerings. With the advent of APIs, banks can easily expose their product catalogs, payment wallets, and other services to digital customers.

    APIs are an important component in the digital architecture and banks are investing in building modern applications that can service their customer on a platform of their choice at any point in time. We will continue to see increased investment in 2016 on building APIs and helping banks serve their digital customers better.

  • Cloud Computing:

    Cloud has become one of the mainstream strategy topics for most large global banks. The debate is not if, but, how will they eventually embrace cloud – if not public cloud, then private cloud or hybrid cloud – and which version to select for which function.

    Banks will continue adopting Cloud services for their business applications, while carefully keeping sensitive data housed at private data centers. According to CIO.com, Deutsche Bank plans to have 80% of its systems based in the cloud by 2020. Today, cloud has matured and covers a panacea of Software-as-a-Service, Infrastructure-as-a-Service, Platform-as-a-Service, and more. It is certain that if not public, private, and hybrid clouds will play a vital role in the banks’ digital future.

    Join us at Netherland India Business Meet 2016 to hear Santosh kumar speak on ‘The changing face of Financial Services’

Padmajaya Bhagavathiammal

Automating Test-script Generation
Padmajaya Bhagavathiammal - Deputy General Manager | November 17, 2015