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Chronic Disease Management process
30
Chronic Disease Management (CDM) is an integrated care approach to manage chronic disease or condition that is persistent or otherwise long-lasting in its effects. As care delivery continues to evolve from reactive disease treatment to proactive,...
How AI Takes Beer and Diapers to Beer and Diapers 2.0
42

Jun 29, 2020

How AI Takes Beer and Diapers to Beer and Diapers 2.0

Paul Obirek Senior Director, Services Engineering

In the context of an IT organization the mountains of data found in logs, application databases, ERP systems, and more can, use traditional data mining approaches, generate interesting insights.  But what do you do with those insights? ...
Making it Seamless and Cost-Effective
119

Jun 05, 2020

Part VII Transfers: Making it Seamless and Cost-Effective

Sidhartha Kumar Global Operations Director & Head of Operations

Over the decades, the UK’s Life and Pensions sector has played a significant role in shaping the nation’s economy by providing critical retirement savings to the general public and protecting companies with much-needed commercial aid. However, much...
RPA
47

May 28, 2020

How to measure the performance of your bots: RPA success metrics

Nitish Sharma Integrated Transformation Consultant

A recent study by Gartner shows that by the end of 2022, 85% of large and very large organizations will have deployed some form of robotic process automation (RPA). This rising growth in the adoption rate of RPA calls for a mechanism to measure the...
Phased Adoption of RPA
44

May 27, 2020

Phased Adoption of RPA: Streamlining Your Automation Journey

Avinash Bajpai Solutions Architect, Digital Transformation

A Quick Definition
Managing Customer
189

May 19, 2020

Managing Customer Experience During COVID-19: A Contact Center Perspective

Rahul Poddar Global Director - Customer Lifecycle Management, HCL Digital Process Operations (DPO)

There is no doubt that above all else, the COVID-19 pandemic has been the greatest humanitarian crisis of the modern age. In the course of a few months it has taken control of everyone’s present with a definite hold into our future as well. In this...
Collaboration and remote working
444

May 11, 2020

Collaboration and remote working in the new normal

Ravee Gokulgaandhi Principal Architect, HCL Google Ecosystem Business Unit

In this blog, Sanjay talks about how HCL and Google Cloud can help organisations foster collaboration, retain productivity and deliver an equitable experience in these unprecedented times and beyond.
The Financial Stress in Retail, Post Covid
1,218

May 07, 2020

The Financial Stress in Retail, Post Covid

Amit Puri Associate Vice President

The long term social, economic and health impacts of the COVID-19 virus are still evolving. The COVID-19 situation is complex and a considered and well managed response by retailers will have a major bearing on how well they ride the waves coming...
AI
1,532
In this blog, KK delineates the importance of AI in enabling a highly extendable workplace environment that allows organisations to quickly scale and dynamically adapt to changing business needs. He highlights the importance of strategies and...
What is Digital Infrastructure?
14,385

Apr 21, 2016

What is Digital Infrastructure?

Alan Flower SENIOR VICE PRESIDENT | GLOBAL HEAD – CLOUD NATIVE LABS & ADVISORY SERVICES | CTO – EMEA

Corporate strategies are now based on digital transformation. Businesses are now focussing on customer engagement/UX, rapid innovation etc. A new class of digital infrastructure is evolving, one which better supports this digital transformation.
ICT in the light of CoviD
972
The Covid situation has popped up as an unprecedented challenge for humankind as different sectors, communities, and individuals look to mitigate the risks associated with it at each level.
AI
1,532
In this blog, KK delineates the importance of AI in enabling a highly extendable workplace environment that allows organisations to quickly scale and dynamically adapt to changing business needs. He highlights the importance of strategies and...
AI
2,112
The Utility industry is shifting from a highly traditional, regulation-driven marketplace to an advanced technology-driven environment. For Infrastructure optimization and supply-demand balance, use of the smart devices has increased exponentially...
Collaboration and remote working
444

May 11, 2020

Collaboration and remote working in the new normal

Ravee Gokulgaandhi Principal Architect, HCL Google Ecosystem Business Unit

In this blog, Sanjay talks about how HCL and Google Cloud can help organisations foster collaboration, retain productivity and deliver an equitable experience in these unprecedented times and beyond.
How AI Takes Beer and Diapers to Beer and Diapers 2.0
42

Jun 29, 2020

How AI Takes Beer and Diapers to Beer and Diapers 2.0

Paul Obirek Senior Director, Services Engineering

In the context of an IT organization the mountains of data found in logs, application databases, ERP systems, and more can, use traditional data mining approaches, generate interesting insights.  But what do you do with those insights? ...
IT in the Time of COVID-19
664
Ganesh Ramamoorthy, explains how IT technology providers are making strong commitments to get the world back on its feet and ready to face what comes ahead.  
Chronic Disease Management process
30
Chronic Disease Management (CDM) is an integrated care approach to manage chronic disease or condition that is persistent or otherwise long-lasting in its effects. As care delivery continues to evolve from reactive disease treatment to proactive,...
How Technology is changing the Face of the BPO Industry
3,032
Business process outsourcing has traditionally been viewed by the corporate sector as a means for businesses to cut down costs and improve profitability. In recent years, there has been a remarkable transformation in BPO powered by technology.

Automation – A Requirement or Necessity?
Rabia Sharma | March 18, 2016
746 Views

Automation

In today’s world, where things keep on changing on daily basis and we sometimes find it hard to adjust with the changing needs and scenarios, automation does play an important role for continuous delivery. QA being the gatekeepers, are not only limited to perform manual testing but also play an important role in designing frameworks and implementing test scenarios programmatically.


5 FinTech trends to watch in 2016
Santosh Kumar - Senior sales director & Head – Fintech Innovation | February 29, 2016
1768 Views

Financial Services are at the cusp of digital disruption. We might not be witnessing a 'revolution', but all the emerging trends and technologies are certainly proving that we are in the midst of an ‘evolution’.

Most of the large global banks are born pre-digital and are facing the challenge of legacy infrastructure, software, and culture. On the other hand, the new challenger banks are born-digital and carry no baggage of legacy. They are creating products and services that are relevant to the digital age customer’s needs.

Most of the large global banks are planning to either start their new digital banks or buy stakes in some of the challenger banks just as BBVA did recently by taking ~30% stakes in Atom bank. At the least, we will witness many pre-digital born banks investing in and embracing digital trends and technologies in 2016.

Here are 5 FinTech trends to watch out for in 2016:​

  • Blockchain - Distributed Ledger:

    Financial services organizations are racing to harness the power of the Bitcoin infrastructure to slash costs. The basic technology underpinning the Bitcoin virtual currency could be used by some of the world's biggest banks. These banks want to use the Blockchain method because it is hard to fool - making fraud difficult, speed up trading systems and make deals more transparent. Many banks such as UBS are already trying out Blockchain technology for different use cases.

    Blockchain is the software that both powers and regulates cryptocurrency Bitcoin. In its most basic form, it records ownership of Bitcoin — money — and transactions — one person paying another. The software uses a distributed ledger to police the network, which means a certain proportion of the vast network must sign-off on a transaction before it can be processed. This replaces the need for a ‘trusted middleman’ in a transaction.

    The project to test Blockchain-like technology is being led by financial technology firm R3 which has so far signed 30 banks. R3 has done a good job bringing all the rival banks together. We are witnessing a great interest across financial services on trying out this disruptive technology and will continue to see investment in 2016 to try out specific use cases that can give banks a competitive advantage.

  • Biometrics:

    2015 was the year that banks began to experiment seriously with biometrics: US financial provider USAA already offers three different biometric login options for its mobile customers (Touch ID, Facial recognition, and Voice recognition). Biometrics has been the ‘Next Big Thing’ in authentication for a long time now, but many things that have held it back have not gone away. There is often the need for costly additional equipment, and processes that require verification by a back office platform which makes it slow. Wells Fargo is testing voice recognition and eye scanning, joining an increasing number of banks and other financial services companies using biometrics technology to authenticate customers using their mobile applications. Nearly one-third of the largest US banks plan to make biometrics available to mobile banking customers by the end of this year.

  • Artificial Intelligence (AI):

    Robots have begun their invasion of banking. Robots and Artificial Intelligence (AI) in banking have the potential to reduce costs, expand skills, and improve the customer experience while working alongside or replacing humans. According to an article, Barclays believes that AI is the future of banking, and one bank in Tokyo is already staffed by a helpful robot. We have already seen rudimentary examples where users can talk to a computer system to make money transfers or access information. 

    Robo-advisors, or fully-automated online investment platforms, are also disrupting the financial advisory services. FinTech startups such as Betterment and Wealthfront have managed to pull early investors with their robo-advising platforms offering the perks of low fees and a reduced entry barrier when it comes to minimums. Many large banks including Deutsche Bank have launched their robo-advisor services. Automated financial advisors and planners that assist users in making financial decisions is a very strong use case. 

    We are certain to see an increased investment into AI in 2016 across financial services.

  • The API Economy:

    APIs are yet another vital trend driving disruption, and fueling FinTech startups and open banking data initiatives worldwide. Some of the new banks such as Fidor bank are already reaping the benefits of open APIs. With new rules such as European Payment Service Directive (PSD2) coming into existence, banks will have to implement APIs that can provide access to payment account information to third parties – including their competitor banks – following the customer’s explicit consent.

    Consumers now have the power to engage and perform transactions wherever they are, through a device of their choice. To engage customers across all digital media, banks need to be able to provide contextual and personalized product offerings and drive immediate conversion through embedded offerings. With the advent of APIs, banks can easily expose their product catalogs, payment wallets, and other services to digital customers.

    APIs are an important component in the digital architecture and banks are investing in building modern applications that can service their customer on a platform of their choice at any point in time. We will continue to see increased investment in 2016 on building APIs and helping banks serve their digital customers better.

  • Cloud Computing:

    Cloud has become one of the mainstream strategy topics for most large global banks. The debate is not if, but, how will they eventually embrace cloud – if not public cloud, then private cloud or hybrid cloud – and which version to select for which function.

    Banks will continue adopting Cloud services for their business applications, while carefully keeping sensitive data housed at private data centers. According to CIO.com, Deutsche Bank plans to have 80% of its systems based in the cloud by 2020. Today, cloud has matured and covers a panacea of Software-as-a-Service, Infrastructure-as-a-Service, Platform-as-a-Service, and more. It is certain that if not public, private, and hybrid clouds will play a vital role in the banks’ digital future.

    Join us at Netherland India Business Meet 2016 to hear Santosh kumar speak on ‘The changing face of Financial Services’


Automating Test-script Generation
Padmajaya Bhagavathiammal - Deputy General Manager | November 17, 2015
3071 Views

Introduction