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Streaming in the New Normal-The UX Element

May 05, 2021

Streaming in the New Normal-The UX Element

Neha Lamba Director- Media, Entertainment, Telecom and Technology Verticals

The surge in content demand as people are confined to their homes coupled with the unique inability to create new content, put the focus on repurposing old content efficiently and fast, leading to accelerated adoption of automation- and AI-related...
Customized sales enablement strategy drives modern-day sales

Apr 13, 2021

Customized sales enablement strategy drives modern-day sales

Katja Kalwak Global Lead - Sales Enablement, DPO

Today’s buyers are a different breed from what their predecessors were just a decade ago. Social media, cloud, general mobility, and Business Intelligence (BI) continually impact buyer behavior. Many of today’s buyers have grown up in the digital...
Digital audience engagement

Apr 12, 2021

Digital audience engagement takes center stage overnight

Tamilselvan Manivasagan Practice Leader - Digital & Content Services, DPO

Digital channels will be more critical than ever in the post-COVID era. However, scaling up digital engagement and marketing operations has its fair share of challenges due to the non-availability of the right talent, cost pressures to make fresh...
employee experience
Employees want to be treated as consumers within the organization, from both technology and work environment perspectives. They seek an Amazon or Netflix-like experience, and rightly so, this should be the norm. But limited investments often...
Meeting record demand during worldwide shutdown: The mortgage industry’s pandemic paradox
Not all businesses faced a decline in the face of the COVID-19 pandemic. The U.S. mortgage industry witnessed record-high interest rates and volumes. In March, UFS, a wholly-owned U.S. subsidiary of HCL, stood poised to ramp up a new mortgage...
Achieving Operational Excellence
It’s been nearly a year since the global COVID-19 pandemic disrupted every facet of society, business and personal lives. In coping with this change, we’ve all faced new challenges which have given us the experience necessary to innovate and...
Leading GBS organizations

Mar 25, 2021

Leading GBS organizations are driving iEnterprise transformation

Charles Cai US Lead – GBS Transformation, DPO

Visionary Global Business Services (GBS) organizations are evolving beyond the transactional back-offices and are becoming strategic business partners of the enterprise. They are at the forefront of the iEnterprise transformation with their desire...
Technical support

Mar 24, 2021

Rethinking the technical support ecosystem while enhancing CX

Rahul Poddar Global Director - Customer Lifecycle Management, HCL Digital Process Operations (DPO)

The global pandemic has forced enterprises to rethink their operations. Managing a remote workforce meant managing a decentralized enterprise customer and technical support function amidst Customer Experience Management (CXM) challenges. This...
Digital door to iFinance

Mar 24, 2021

Digital door to iFinance

Sameer Ahluwalia Global Lead – Growth, Practices & Capabilities, DPO

The dynamic nature of changing businesses puts across unusual requirements, the execution of which demands a radically new CFO agenda. This includes the reimagination of the workforce, their capabilities, and the operating model to empower the...
Containerized Jenkins

Dec 09, 2020

Containerized Jenkins Integrated with AKS

Sachin Sharma Lead Consultant - Azure Cloud Practice

Using Jenkins on Azure Kubernetes Services, we can accelerate the software development process by automating it and running multiple builds in parallel. This helps in automation, creation, and removal of agents to save costs along with the load...
Changed Realities in Hospitality Industry post COVID-19
The global COVID-19 outbreak has affected businesses, especially the travel and hospitality industry, and disrupted the continuity of operations. As we come to terms with the pandemic, industries are grappling the consequences of an economic...
What is Digital Infrastructure?

Apr 21, 2016

What is Digital Infrastructure?


Corporate strategies are now based on digital transformation. Businesses are now focussing on customer engagement/UX, rapid innovation etc. A new class of digital infrastructure is evolving, one which better supports this digital transformation.
Streaming in the New Normal-The UX Element

May 05, 2021

Streaming in the New Normal-The UX Element

Neha Lamba Director- Media, Entertainment, Telecom and Technology Verticals

The surge in content demand as people are confined to their homes coupled with the unique inability to create new content, put the focus on repurposing old content efficiently and fast, leading to accelerated adoption of automation- and AI-related...
Chronic Disease Management process
Chronic Disease Management (CDM) is an integrated care approach to manage chronic disease or condition that is persistent or otherwise long-lasting in its effects. As care delivery continues to evolve from reactive disease treatment to proactive,...

May 07, 2020

Artificial Intelligence driving change: A COVID-19 perspective

Kalyan Kumar B Corporate Vice President & Chief Technology Officer, IT Services

In this blog, KK delineates the importance of AI in enabling a highly extendable workplace environment that allows organisations to quickly scale and dynamically adapt to changing business needs. He highlights the importance of strategies and...
Leveraging Digital HR
Previously, Work From Home was a more limited option for employees. However, now the time has come for Business and HR leaders to focus on building this new way of working into the culture of the organization. But companies must also be ready to...

May 28, 2020

How to measure the performance of your bots: RPA success metrics

Nitish Sharma Integrated Transformation Consultant

A recent study by Gartner shows that by the end of 2022, 85% of large and very large organizations will have deployed some form of robotic process automation (RPA). This rising growth in the adoption rate of RPA calls for a mechanism to measure the...
AI and Automated

Mar 19, 2021

AI and Automation in Sales and Marketing

Ravi Kathuria SVP Marketing, Communications & Corporate Affairs

One of the most revolutionary AI-based technologies, at least for marketers, are bots. AI-based bots can perform certain human activities at a scale and speed beyond human capacity. Whether they are chatbots who can communicate, engage with, or...

Automation – A Requirement or Necessity?
Rabia Sharma | March 18, 2016


In today’s world, where things keep on changing on daily basis and we sometimes find it hard to adjust with the changing needs and scenarios, automation does play an important role for continuous delivery. QA being the gatekeepers, are not only limited to perform manual testing but also play an important role in designing frameworks and implementing test scenarios programmatically.

5 FinTech trends to watch in 2016
Santosh Kumar - Senior sales director & Head – Fintech Innovation | February 29, 2016

Financial Services are at the cusp of digital disruption. We might not be witnessing a 'revolution', but all the emerging trends and technologies are certainly proving that we are in the midst of an ‘evolution’.

Most of the large global banks are born pre-digital and are facing the challenge of legacy infrastructure, software, and culture. On the other hand, the new challenger banks are born-digital and carry no baggage of legacy. They are creating products and services that are relevant to the digital age customer’s needs.

Most of the large global banks are planning to either start their new digital banks or buy stakes in some of the challenger banks just as BBVA did recently by taking ~30% stakes in Atom bank. At the least, we will witness many pre-digital born banks investing in and embracing digital trends and technologies in 2016.

Here are 5 FinTech trends to watch out for in 2016:​

  • Blockchain - Distributed Ledger:

    Financial services organizations are racing to harness the power of the Bitcoin infrastructure to slash costs. The basic technology underpinning the Bitcoin virtual currency could be used by some of the world's biggest banks. These banks want to use the Blockchain method because it is hard to fool - making fraud difficult, speed up trading systems and make deals more transparent. Many banks such as UBS are already trying out Blockchain technology for different use cases.

    Blockchain is the software that both powers and regulates cryptocurrency Bitcoin. In its most basic form, it records ownership of Bitcoin — money — and transactions — one person paying another. The software uses a distributed ledger to police the network, which means a certain proportion of the vast network must sign-off on a transaction before it can be processed. This replaces the need for a ‘trusted middleman’ in a transaction.

    The project to test Blockchain-like technology is being led by financial technology firm R3 which has so far signed 30 banks. R3 has done a good job bringing all the rival banks together. We are witnessing a great interest across financial services on trying out this disruptive technology and will continue to see investment in 2016 to try out specific use cases that can give banks a competitive advantage.

  • Biometrics:

    2015 was the year that banks began to experiment seriously with biometrics: US financial provider USAA already offers three different biometric login options for its mobile customers (Touch ID, Facial recognition, and Voice recognition). Biometrics has been the ‘Next Big Thing’ in authentication for a long time now, but many things that have held it back have not gone away. There is often the need for costly additional equipment, and processes that require verification by a back office platform which makes it slow. Wells Fargo is testing voice recognition and eye scanning, joining an increasing number of banks and other financial services companies using biometrics technology to authenticate customers using their mobile applications. Nearly one-third of the largest US banks plan to make biometrics available to mobile banking customers by the end of this year.

  • Artificial Intelligence (AI):

    Robots have begun their invasion of banking. Robots and Artificial Intelligence (AI) in banking have the potential to reduce costs, expand skills, and improve the customer experience while working alongside or replacing humans. According to an article, Barclays believes that AI is the future of banking, and one bank in Tokyo is already staffed by a helpful robot. We have already seen rudimentary examples where users can talk to a computer system to make money transfers or access information. 

    Robo-advisors, or fully-automated online investment platforms, are also disrupting the financial advisory services. FinTech startups such as Betterment and Wealthfront have managed to pull early investors with their robo-advising platforms offering the perks of low fees and a reduced entry barrier when it comes to minimums. Many large banks including Deutsche Bank have launched their robo-advisor services. Automated financial advisors and planners that assist users in making financial decisions is a very strong use case. 

    We are certain to see an increased investment into AI in 2016 across financial services.

  • The API Economy:

    APIs are yet another vital trend driving disruption, and fueling FinTech startups and open banking data initiatives worldwide. Some of the new banks such as Fidor bank are already reaping the benefits of open APIs. With new rules such as European Payment Service Directive (PSD2) coming into existence, banks will have to implement APIs that can provide access to payment account information to third parties – including their competitor banks – following the customer’s explicit consent.

    Consumers now have the power to engage and perform transactions wherever they are, through a device of their choice. To engage customers across all digital media, banks need to be able to provide contextual and personalized product offerings and drive immediate conversion through embedded offerings. With the advent of APIs, banks can easily expose their product catalogs, payment wallets, and other services to digital customers.

    APIs are an important component in the digital architecture and banks are investing in building modern applications that can service their customer on a platform of their choice at any point in time. We will continue to see increased investment in 2016 on building APIs and helping banks serve their digital customers better.

  • Cloud Computing:

    Cloud has become one of the mainstream strategy topics for most large global banks. The debate is not if, but, how will they eventually embrace cloud – if not public cloud, then private cloud or hybrid cloud – and which version to select for which function.

    Banks will continue adopting Cloud services for their business applications, while carefully keeping sensitive data housed at private data centers. According to CIO.com, Deutsche Bank plans to have 80% of its systems based in the cloud by 2020. Today, cloud has matured and covers a panacea of Software-as-a-Service, Infrastructure-as-a-Service, Platform-as-a-Service, and more. It is certain that if not public, private, and hybrid clouds will play a vital role in the banks’ digital future.

    Join us at Netherland India Business Meet 2016 to hear Santosh kumar speak on ‘The changing face of Financial Services’

Automating Test-script Generation
Padmajaya Bhagavathiammal - Deputy General Manager | November 17, 2015