Automation at scale with Native Automation Technology (NAT) | HCLTech

Automation at scale with Native Automation Technology (NAT)
July 23, 2020


Robotic process automation (RPA) is the way of life for many industries. Many leading organizations are leveraging the power of automation to improve business. However, automation is not limited to large organizations. The benefits of automation have an even greater impact on small and medium scale organizations that are currently aiming to grow and expand their horizons.

The problem with automation at scale

It has been a perception that automation technologies can only be employed by large organizations with strong business foundations. But for the small and medium scale organizations it is equally important to build a robust and lean foundation for the business to prosper. It becomes cumbersome for such businesses to leverage the benefits of automation while focusing on growth. When the business aims to expand and gain new customers it becomes difficult to allocate a chunk of their valuable capital towards the adoption of new technologies.

The benefits of automation have even a greater impact on small & medium scale organizations who are currently aiming to grow and expand their horizons.

Here is how NAT enables it

For such scenarios, it is always advisable to start small and scale as the business grows. Native Automation solution can have a huge impact on the day to day operations for the organizations where classical automation becomes a challenge. NAT is basically automation using technology; hence technology no longer remains a constraint and the same can be quite flexible to begin with. It is also quite easy to scale across the volumes of transactions. The most promising aspect of NAT is the cost advantage it offers.

New automation tools are mushrooming, and it is very easy to fall prey to the “bright and shiny” syndrome. Organizations must strategize and prioritize the key areas with maximum impact and empower it with the right RPA solution to achieve the best outcome.


Technologies like workflow automation, chatbots, and analytics, in addition to mainstream automation, can be an added advantage to the business. Some of the key advantages for small and medium scale businesses include:

  • Operational Efficiency: Workflow automation helps complete tasks with lower turnaround time and minimal errors, improving the quality of the process.
  • Workforce Optimization: Many organizations spend a lot of their budget in hiring for tasks that are labor-extensive and time-consuming. Automation enables them to reduce the number of employees for such tasks. Organizations can then focus on the quality of hiring rather than the quantity.
  • Flexibility and Scalability: NAT has no technology constraints and can be built over any existing system. This qualifies the solution for various processes with minimum constraints and can be scaled gradually for any volume of transactions.
  • Cost Impact: Automation solutions are one-time investments with lifetime benefits. Apart from a positive business case, the margin improvements from the qualitative benefits are lucrative.
  • Robust and Lean Foundation: Organizations employing automation solutions at an early stage stand to gain the most out of this technology. Such organizations can promote a lean and efficient process culture across the organization.
  • Customer Satisfaction: Quick and efficient transactions help in retaining more customers while the organization can focus extensively on attracting new customers. RPA also helps the business in providing a consistent customer experience building trust for the organization. This is the biggest driving force for the business to expand.
  • Remote Workforce: Enables employees to work remotely and execute mundane, repetitive tasks. Employees can work from any remote location thus reducing overheads for the business.
  • Minimize Risk and Ensure Compliance: Non-compliance can pose a huge financial risk. Automated processes ensure that employees follow the specified procedures and comply with the standard regulations.

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