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Next-Gen Enterprise | Digitalization

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Supply Chain in Manufacturing
Today all organizations want a digitalized and contextualized manufacturing environment to enable the digital supply chain where the stakeholders can quickly extract relevant information and make decisions. A digital supply chain has visibility...
Davos 2017 lessons
Attending the World Economic Forum has been an enriching experience. Reflecting back on the four days, here are some of my thoughts and takeaways 
This first blog of a series discusses how Blockchain is disrupting the digital world by exploring the characteristics of trust, transparency, contextualization and transformation.
Digital Future

Jan 13, 2017

Towards A Responsible, Digital Future

Anand Birje Senior Corporate Vice President, Digital & Analytics

This year’s theme at WEF is Responsible Leadership – a truly relevant theme considering the implications of the Fourth Industrial Revolution on societies and businesses alike. How can organizations that are on the road to creating a digital future...
MODE 1-2-3 Strategy
We are witnessing a far-reaching disruption in the market driven by three forces: Automation, Cloud and Digitalization. The momentum of change, fuelled by an explosion of data and connected devices, software defined infrastructure and experience and...
Accessibility Engineering

Dec 21, 2016

Is this the Era of Digital Discrimination?

Aravind Mahendran Senior Management Trainee, ERS

This blog talks about the era of digital discrimination where we take a look at the barriers involved in delivering digital services to people with disabilities and the services that can be provided to overcome this scenario.
The core challenge for most organizations undertaking an analytics project, is quantifying the return on investment (RoI). When it comes to digital marketing, it becomes difficult to justify the cost invested versus gains associated with it....
This blog post dwells on the challenges that make customers hesitant to embark on the SAP S/4 HANA implementation journey. It also discusses the key steps service providers need to take to alleviate current challenges and how HCL could simplify the...
Connecting Better

Sep 07, 2016

Connecting Better:Reworking Operations to Offer a New-Age Experience

Jaco Van Eeden Executive Vice President – Digital Consulting Practice

Why is it important for platforms and systems today to not only know their customers inside out, but also be able to anticipate their next move, and intuitively guide them towards it?
How Digital Transformation can improve the Retailing Experience
Digital Transformation has come up as a major disruption, forcing Retailer across formats and demography to adopt to key elements of this massive change. New age consumers are becoming more and more reliant on social media and mobile devices...
Though each component of IT infrastructure plays a crucial role in arriving at a future state of growing needs of the customer, it is at the storage layer where the impact will be the most tangible. Let us see how storage is set to evolve to cater...
SAP Customer
Explore SAP Customer Experience and Commerce solution (CEC) and how it is different from past CRM solution while touching upon the simialr themes and objectives at the same time.
Reskilling in Digital Age

Jul 06, 2020

Reskilling in Digital Age

Jitin Joglekar AGM - Learning and Development, Digital Process Operations (DPO)

In the age of Machine Learning, RPA, Analytics, Natural Language Processing, Chatbots and continuously evolving technologies, ‘Reskilling’ isn’t a choice anymore. In earlier days ‘Reskilling’ was considered more of a fancy term than a requirement....
Digital Blog
‘Digital’ is all about creating customer value in an agile manner. Amidst all the channels and forms of business, digital ones are growing the fastest. This is a testimony of what the customers want today and as I write, digital expectations are...
Reshaping Customer Engagement with Chatbots

Jul 21, 2020

Reshaping Customer Engagement with Chatbots

Sonam Mewar Manager, Digital & Analytics

In a rapidly evolving technology and product development landscape, it is increasingly important to have a well laid out customer engagement structure in order to stay competitive. But for organizations, operating at a larger scale on a regional,...
Digital Transformation
 The digital journey is completed only when business delivers value to their customers when they expect it. To meet the customer expectation, business need to reduce time to the market and accelerate delivery process precisely. That’s where...
Digital Thinking
Enterprises must shift from a ‘specification-based’ design philosophy, aligning IT initiatives with business goals. The future of ‘Digital’ comprises tech-augmented services and flexible, vendor driven models – powering a XaaS-based digital economy.
Customer Experience
The centuries-old utilities model is declining as quickly as digital technology is advancing. First, smart grids began to monitor home-energy usage, generating a massive volume of data-driven insight. Then smart devices allowed customers to control...

The Digital Revolution shifts the “demands” of IT leadership
Andrew Guzman - Vice President & CTO, Americas | June 14, 2016

The digital transformation has changed the role of the enterprise technology leader. As technology drives business decisions today, the IT leader in 21CE has to be a multi-faceted business strategist

Digital Age Biomarkers: Applicability across Therapeutic Areas
Aditi Chakraborty - Senior Manager - Life Sciences & Healthcare | June 8, 2016

This blog focuses on the enhanced applicability of Digital Biomarkers (real time, continuous, data-driven signals) in some of the top therapeutic areas/conditions. Patient-facing devices have been the progenitors of digital biomarkers.

Enabling Digital Products:From Service to Solutions
Vishal Jindal - General Manager | June 1, 2016

Customer Services are gradually transforming into solution centers, providing 360° solution to the customer. These centers are now going beyond to become an extension of the product itself. Unlock the true value of the digital product of the customer