Santosh Kumar | HCL Blogs
In last couple of years, there had been a huge push for digital across financial services. Banks needed to re-imagine their products and services keeping customers at the centre of design, i.e. adopting a customer centric approach to design and innov...
Banks must combine digital advancement with human contact to enhance customer experience. Legacy applications need to be replaced by modern solutions like robo-advisors. The end goal is to increase trust and customer satisfaction