Santosh Kumar | HCL Blogs

Santosh Kumar

Senior sales director & Head – Fintech Innovation , HCLTech

Writes About :

Financial Services

Santosh career is rooted in the achievements including doing a "startup" within the organization - setting up and running of an Innovation Lab in London for a large strategic financial services client.

In his role as head of Innovation labs, he has helped clients set up innovation labs, embrace cultural change and new ways of working, connect with Fintech startups, and move them into the future digital operating model.

He maintains a proven capability that has earned customer trust and respect thereby driving significant growth for the organization. He was also instrumental in shaping a number of innovative service offerings & business models.

He is a certified iCoach from Cornell University. He is also certified in Emerging Leadership Program from Harvard Business Publishing, specializing in the Innovation, Strategy, Leadership, Customer Focus and Corporate Governance.

Mobile first to AI first : The New Approach

By:

Santosh Kumar, Senior sales director & Head – Fintech Innovation

In last couple of years, there had been a huge push for digital across financial services. Banks needed to re-imagine their products and services keeping customers at the centre of design, i.e. adopting a customer centric approach to design and innov...

Re-envisioning the Future of Digital Banking: A Hybrid Approach

By:

Santosh Kumar, Senior sales director & Head – Fintech Innovation

Banks must combine digital advancement with human contact to enhance customer experience. Legacy applications need to be replaced by modern solutions like robo-advisors. The end goal is to increase trust and customer satisfaction

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