Charles Cai
US Lead – GBS Transformation, DPO , HCLTech
Beyond the traditional role of providing transactional services in mid- and back-office functions, mature GBS organizations are leveraging the process management and digital transformation expertise they have mustered, to become an in-house Enterpris...
Visionary Global Business Services (GBS) organizations are evolving beyond the transactional back-offices and are becoming strategic business partners of the enterprise. They are at the forefront of the iEnterprise transformation with their desire to...