Manish Pandeya | HCL Blogs

Manish Pandeya

Global Practice Lead, HCL SAP Customer Experience , HCLTech

Writes About :

Manish is a Customer Experience specialist with over 20 years of experience in the Digital Engagement and Transactions domain. He is responsible for strategizing multi-year road maps, and delivering customer-centric digital transformation programs with compelling features and functionalities to enable great customer experience. He has extensive experience in product design, business consulting, and management in the consumer internet space. Manish is also a guest lecturer at a number of prestigious universities, including Indian Institute of Management, Xavier Institute of Management, and a regular panel speaker on several new and emerging technology forums.

Move from Customer Relationship Management (CRM) to Customer Experience (CX)

By:

Manish Pandeya, Global Practice Lead, HCL SAP Customer Experience

Though CRM focuses on sales, service, and outreach to customers, if we evaluate outcomes from the company's objective (capturing more revenue), it falls short. In the end, even modern CRM solutions are still relationship management systems at heart a...

Covid-19

Leader speak

Technology

Industries

I have an Idea

Guest Blogs