Mohan has been working with HCL for almost 10 years. He currently heads the Service Integration and Management practice in HCL and is based out of London.
Mohan has extensive experience in Service Integration and Management transformation projects across complex multi-suppler environments, ITIL consultancy, ITSM Process re-engineering, & ITSM tool deployments.
Mohan is part of the core team involved in designing and developing HCL’s standard Service Management offerings, products, processes and solutions. He has held a lead architect role in the designing and implementation of Service Management projects for several of HCL’s large global customers. Mohan has also co-authored a book on building a sensible CMDB (Foundation of Intelligent IT Operations: CMDB and Service Maps).