Suzanna Hunter
Managing Consultant , HCLTech
Since committed and engaged end users are the hallmarks of a successful change initiative, it is integral that organisations learn how to build awareness that also builds commitment to the intended changes. In this blog, the fourth in a five-pa...
This blog, the third in a five-part series, explains how ‘starting at the end’ of a change program can help organisations avoid ‘technology-shock’: the situation where people find they have to use new technology without being adequately i...