Suzanna Hunter
Managing Consultant , HCL
As the pace of technological change increases, so does the need to quickly reap the benefits of one technology before it is supplanted by another. This blog, the final in our five-part series, discusses how to establish organisation...
Since committed and engaged end users are the hallmarks of a successful change initiative, it is integral that organisations learn how to build awareness that also builds commitment to the intended changes. In this blog, the fourth in a five-pa...
This blog, the third in a five-part series, explains how ‘starting at the end’ of a change program can help organisations avoid ‘technology-shock’: the situation where people find they have to use new technology without being adequately i...
Building a successful transformation program is similar to improving a house: planning for success starts with a clear design of the desired end-state. In this blog, the second in a series of five, we walk you through the parallels, assessing c...
When undertaking a technology implementation, what most clients really want is a true transformation of the way they serve their key stakeholders. Companies, however, often fall far short of achieving transformation because they do not successf...