Retail and eCommerce

Type to SearchView Tags
Industries | Retail and eCommerce

Category blogs - Featured

Blog Category Listing

Key Focus Area
11

May 29, 2020

Key Focus Areas in Retail, Post COVID-19

Amit Puri Associate Vice President

The retail business has been subjected to evolutionary pressure for years now, resulting in innovation on the part of landlords, storefronts, retail operations, service providers, and suppliers alike. Now more than ever before, retail will need to...
Covid 19
31

May 22, 2020

The Tale of Retail: Preparing for a post-COVID World

Amitava Sengupta Executive Vice President - Digital Consulting, Digital and Analytics

The COVID-19 pandemic has brought in a number of substantial restrictions, all of which have impacted the retail industry greatly. From supply chains to fluctuating demand, the retail industry faces many challenges at present. Retail outlets are...
Harnessing Technology
32

May 22, 2020

Harnessing Technology to Foster Retail Transformation amid the COVID Crisis

Vishal Chadha Associate Vice President, Retail & CPG Sales

COVID-19 pandemic has affected every aspect of our lives. On one hand, the death toll continues to rise, while on the other, the global economy is also on a decline. Moody’s heat map shows the economic state of various industries, among...
Covid 19
189
For centuries, Black Swan events have altered socio-economic dynamics, leaving behind important lessons for mankind. The ongoing COVID-19 pandemic is no different. Spreading across newer epicenters with every passing day, the outbreak is leaving...
Technology disruptions
181
Given the importance of social media in online commerce and the changing nature of the customer, it is crucial that retailers proactively adapt to these trends. Retailers need to broaden their approach to use AI, ML, and social media to build hyper-...
Buzz
101

Jul 11, 2019

What’s All the Buzz About?

Dale Conwell Vice President

From coffee to caffeinated energy drinks, our appetite for a jolt of energy during our workday is part of our history and everyday rituals. Entire industries are built on the behavior. Quantitative evidence aside, how long were you willing to...
Channel Sufring
100
Offering anywhere/anytime connectivity to your brand is great but do you know how many of your consumers are actually speaking with you? You may be surprised to learn it’s a much smaller number than you thought (or want). Are you reaping the rewards...
Conversational Commerce
359

Jul 03, 2019

Conversational Commerce

Shiva Mathur Vice President – Customer Success Retail & CPG

The concept of conversational commerce has been around since 2015-16. Today, to go beyond interacting with a customer on an app or via text message, IT companies are building a voice-based retail ecosystem to deliver greater value to the customer....
RCPG
255
Years have passed since ‘going digital’ was considered a passing fad. Since then, digital transformation has proven itself to be a key priority for businesses across industries. Digital disruption has driven enterprises to evolve new business models...
PoV
4,771

Feb 08, 2019

Our Point of View on IBM WebSphere Commerce and Digital Commerce

Marcelo Cabane HCL Informix Global Go-to-Market Head

On December 6, IBM and HCL announced that HCL Technologies and IBM had signed a definitive agreement to acquire select IBM software products, including WebSphere Commerce and Digital Commerce.We understand that while this is very exciting for us at...
Harnessing Technology
32

May 22, 2020

Harnessing Technology to Foster Retail Transformation amid the COVID Crisis

Vishal Chadha Associate Vice President, Retail & CPG Sales

COVID-19 pandemic has affected every aspect of our lives. On one hand, the death toll continues to rise, while on the other, the global economy is also on a decline. Moody’s heat map shows the economic state of various industries, among...
Covid 19
31

May 22, 2020

The Tale of Retail: Preparing for a post-COVID World

Amitava Sengupta Executive Vice President - Digital Consulting, Digital and Analytics

The COVID-19 pandemic has brought in a number of substantial restrictions, all of which have impacted the retail industry greatly. From supply chains to fluctuating demand, the retail industry faces many challenges at present. Retail outlets are...
Covid 19
189
For centuries, Black Swan events have altered socio-economic dynamics, leaving behind important lessons for mankind. The ongoing COVID-19 pandemic is no different. Spreading across newer epicenters with every passing day, the outbreak is leaving...
IoT Works
1,057

Feb 26, 2018

Internet of Things in Retail

Ashwini Global Engagement Manager

This blogs emphasizes the impact of IoT in Retail. How internet of things is enabling retail to achieve business transformation and what are the key use cases where IoT can play a big role.
paradigm Shift Omni Channel retailing
1,666
Retailers can boost margins and customer engagement by focusing on multi channel retailing via select strategic channels, based on in-depth understanding of buyers, their journeys as well as unique business strengths.
Inventory Management
1,468
Inventory is the most significant investment across every industry, more so for the retail sector. In order to maximize the Return on Investment (ROI), each and every retailer must ensure that exuberant inventory investments are kept to the minimum...
IT OT
322
Uber, Netflix, Airbnb and some of the other business disruptors in recent years have at least one thing in common–each of them have redefined customer convenience. The idea of empowering the customer to get whatever they want, whenever and wherever...
Supply Chain
287
While numerous articles talk of delivering a seamless omnichannel experience by leveraging such factors as common customer databases, digital, customer interactions, analytics, and socialytics, none of these factors touch upon the backbone of the...

Robots – New era in E –Commerce
Madhusudhan Ranjanghatmuralidhar - ASSOCIATE GENERAL MANAGER | February 29, 2016
1542 Views

Warehouse automation is the need of the hour as delays in deliveries outrage E-commerce customers. Robots have entered this segment and are changing the way companies handle their fulfillment processes. Robots are now collaborating with humans and in some instances working autonomously.

Logistics trends in E-commerce are evolving at fast pace. Over time, companies are looking for alternate ways to ensure rapid delivery to customers to drive business success.

The number of drivers have decreased over the past few years, labor unions have demanded higher wages and fewer hours, and some companies simply do not have the money to spend on hiring additional workers. The “Robotics World” holds the answer to this problem.

Therefore, the current trend is machines replacing humans at logistics operations as they try to keep up with demand from the fast growing e-commerce segment. Amongst the major players in the e-commerce segment, Amazon has been the modernizer by embracing robotic solutions. Amazon was a pioneer in using robots in a fulfillment centers. In 2011 Amazon started using 1,300 robots. Amazon was keen on implementing robots in their warehouse. There are now 15,000 robots spread across 10 of Amazon’s warehouses.

Robots can select items from the shelf (up to 13 pounds), while Freight provides transit through the warehouse. The system includes software to support the robots and integrate with the warehouse environment. With the help of its automated warehouse, Zappos grossed over $ 1 billion in 2009, which eventually led to Amazon.com paying $ 1.2 billion deal to acquire Zappos. Zappos is able to maintain free shipping, a 365-day return policy and delivery within 24 hours of purchase.

Following this trend of robotic solutions, Kerry logistics product customization and consolidation center in Hong Kong is scurrying around six fully automated and programmed robotic “butlers” to speed up the fulfillment of e-commerce orders. Real-time sales orders are transmitted to the robots, and then the warehouse management system indicates the item to be picked up by using a lighting system in which every item is tracked using a barcode. The butlers operate continuously and can pick 280 items per hour, four times faster than by a human.

Another robot manufacturer, Hitachi has developed a two-armed robot that it says can pick up items from shelves in less than half the time required by existing robots. The camera on its arm can locate the requested item while the machine is still moving, which enables it to work more quickly. It should be commercially available in 2020.

Robots don’t require health insurance, lunch breaks, or vacations. They can work 24/7 and don’t fall sick. This is particularly useful during the holiday season when ecommerce merchants typically hire additional warehouse workers. Robots can reduce logistics costs substantially with minimal human intervention.

However using robots also brings forward one major drawback which is inaccuracy. For example in the case where a hopeful customer received a packed dish wash bar instead of phone.

Third-party logistics providers are also converting to automation. The courier firm DTDC in India, uses a 25-arm robot to pick orders at a rate of 3,500 orders per hour, about one per second.

As a spectator to this situation, one can easily foresee robots replacing humans to perform simple repetitive tasks in many industries. In five years a robot will be less expensive than a human employee with benefits.

The entire idea of automation centers on customer satisfaction. Whilst robots and automation will reduce employment opportunities and might lead to inaccuracy in deliveries however it will be paramount in enhance the supply chain efficiency.

Robotics is the best solution for the dynamic and complex challenges faced by in the manufacturing, contract logistics and distribution .Hi-tech solutions will radically remove the challenges faced by the 3PL’s in these segments.

HCL is also focusing in building new solutions and propositions to meet increasing customer expectations in the 3PL industry.


Long Tail Strategies – Retail to IT
Vittal Devarajan - Senior Vice President | January 27, 2015
526 Views

Baird Equity Research Technology estimates that for every dollar spent on Cloud, there is at least $3 to $4 not spent on traditional IT

Key Focus Areas in Retail, Post COVID-19
Amit Puri - Associate Vice President | May 29, 2020
11 Views

The retail business has been subjected to evolutionary pressure for years now, resulting in innovation on the part of landlords, storefronts, retail operations, service providers, and suppliers alike. Now more than ever before, retail will need to re-invent itself, again, if it has to weather this pandemic storm.

The long term social, economic and health impacts of the COVID-19 virus are still evolving. The situation is complex and a considered and well-managed response by retailers will have a major bearing on how well they ride the waves coming out of these troubled waters.

Retailers could see this an opportunity to out-perform their less agile competitors and build the foundations of a more sustainable, digital, customer-centric and nimble business for the future. The turnaround will also have to address the dreaded issue of debt restructuring since the unsustainable capital structures, high leverage, dismal cash flow with a weak operating performance outlook will drag several retailers closer to the grave.

There are 8 key areas where I feel retail executives should be focusing their attention in today's highly-fluid social, economic and health environment.