Avaya Oceana™ - Multichannel Customer Engagement Solution | MAX Unified Intelligence

MAX Unified Intelligence

With the advent of omnichannel customer experience, customers now expect to receive service from your organization on the channel of their choice, which might be voice, email, SMS/text, web, mobile or social media. 

MAX Unified Intelligence  Solution is a multichannel customer engagement solution that provides seamless customer experiences across mobile, web, and traditional dial-up channels. Built on Avaya Breeze™, MAX Unified Intelligence Solution provides organizations with modular, scalable, and extended snap-ins. Read the brochure to know more.