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With the advent of omnichannel customer experience, customers now expect to receive service from your organization on the channel of their choice, which might be voice, email, SMS/text, web, mobile or social media.
MAX Unified Intelligence Solution is a multichannel customer engagement solution that provides seamless customer experiences across mobile, web, and traditional dial-up channels. Built on Avaya Breeze™, MAX Unified Intelligence Solution provides organizations with modular, scalable, and extended snap-ins. Read the brochure to know more.