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Travel management companies are always on the edge when it comes to delivering value to customers within a wafer thin margin. With 2.5 million ADMs valued at USD 597 million and the demand for improved customer experience across the value chain, process automation can only drive business benefits. HCL’s fully automated travel management solution guarantees a steady increase in personalized experience as well as ancillary revenue. The solution features a Bot that performs all the tedious bank-end tasks. A multi-PCC shopping enables the BOT to select the cheapest fare basis the POS. As a result, the key stakeholders get the desired outcome in terms of experience and innovation.