The client is one of the world's seven oil and gas "supermajors," and had no formal UC management tools in place to measure user experience and call quality. They needed a way to be more proactive in handling their environment and improve cross-team collaboration.
HCLTech implemented Rendezvous which provides a unified console to proactively monitor, manage and diagnose advanced, integrated tools to complicated UC deployments. With the deployment of this comprehensive tool, the operations team was able to reduce MTTR, improve call quality for COVID-19 pandemic customer support, lower operational costs, and use proactive monitoring to improve network traffic during peak call times.