Transforming operational efficiency in the aviation industry
Migration and modernization of IT infrastructure to improve operational efficiency and enhance aviation operations.
A leading US-based airline with a global presence and approximately 103,000 employees faced operational challenges with a vast portfolio of applications used for operational performance, aircraft management and customer security. These applications required substantial manual intervention and were hindered by scalability and data transparency issues.
The Challenge
- Suboptimal application performance: Latency issues and inefficiencies led to staff inconvenience and occasional flight delays
- Limited Automation: Key processes required manual intervention, increasing risks of operational delays
- Vendor dependency: The airline depended on external software vendors for scaling, limiting flexibility.
- Data quality and transparency issues: Multiple data sources led to challenges in data transparency and quality
- User and customer experience challenges: Outdated applications impacted time and attendance management for staff and caused inconvenience
The Objective
The goal was to modernize the airline's application suite, automate workflows and improve scalability and data visibility using AWS.
- Current state review: Identified operation bottlenecks and data management inefficiencies
- Cloud strategy: Developed a phased migration and automation plan to minimize disruption and maximize efficiency
The Solution
HCLTech proposed a cloud migration and modernization strategy with a focus on automation, data management and enhanced user experience.
- Cloud migration and application modernization: Migrated applications to AWS, allowing for improved scalability and vendor independence
- Process automation: Automated workflows to reduce manual intervention in scheduling and operational processes
- Enhanced features and user controls: Introduced new features to improve application functionality and data management
- Future-proofing with cloud compatibility: Ensured the application ecosystem could be easily updated and scaled to meet future needs
The Impact
- Operational efficiency: Automation led to smoother processes and fewer delays
- Scalability and independence: The cloud migration reduced reliance on external vendors
- Enhanced user experience: Staff benefitted from a more responsive and user-friendly application suite
- Data transparency: Improved data ingestion and management enhanced operational insights
AWS services used:
Amazon ECS, AWS Lambda, Amazon S3, Amazon DynamoDB, AWS CloudWatch
