Overview
To remain competitive in today’s ever-evolving market, enterprises must build customer- and partner-facing Cloud-enabled and new-age technology platforms to enhance the way they engage with customers, partners, and other stakeholders in their ecosystem. Digital platforms have helped organizations open doors to new revenue streams by monetizing existing assets and creating new ones. Transforming business via innovative ‘as-a-service’ models, digital platforms enable organizations to focus on orchestrating better customer experiences and delivering digital aftermarket services.
Digital platforms built on Cloud with a modular architecture can handle extraordinary complexity extensibility and can be tuned and tested to maintain optimal performance levels under higher load situations. They need to enable anytime, anywhere support, continuous engagement with millions of customers, interaction with a multitude of devices, and seamlessly integrate with a host of back-end systems, partner systems, and a range of inbound as well as outbound data streams.
Best-in-class digital platforms are powered by Cloud, data science, and analytics, adhere to security standards, leverage the cloud, and lend themselves to be harnessed for accelerated time to market and future needs of the enterprise.
HCLTech’ end-to-end Digital Platforms Services are backed by strategic partnerships with leading hyperscalers including Microsoft Azure, Amazon Web Services (AWS), and Google Cloud Platform (GCP). We offer full support across all stages of an enterprise’s transformation journey—from strategizing, building, migrating, and deploying to sustaining and supporting business operations. We help ensure significant returns from engineering investments in building, running, and maintaining high-performance, secure, and highly scalable platforms.
Services
Consulting
services
These services help enterprises derive the best value from their digital platforms. With deep understanding of the customer, we help determine the best approach toward digital transformation and work closely with its teams to establish the roadmap.
- Platform/Technology assessment and selection
- Market research and concept
- Architecture blueprinting and prototyping
- User experience consulting
Digital platform
development
These services help modernize digital platforms while migrating from legacy to a modern architecture, ensuring agility via automation.
- Platform modernization/migration
- New platform/product development
- Experience engineering and modernization
- DevSecOps automation
- Legacy modernization
- Cloud native microservices-based architecture
- Cloud migration
Digital platform
sustenance
With these services, we help sustain an enterprise’s digital platforms to meet its customers’ expectations—in terms of highly functional and new user experiences, and steady improvements in scalability, security, and reliability.
- Platform/product sustenance
Digital
operations
Digital operations services help augment operational efficiencies while ensuring security and reliability. This enables enterprises to continuously innovate and grow their customer base.
- Digital hub/Ops management
- Observability services
- AIOps-based proactive and predictive support
- Security operations and support
- Database operations and support
- Customer onboarding
Enabling services for
digital platforms
To deliver a holistic solution to cater to the evolving needs of enterprise, we leverage the breadth and depth of our Centers of Excellence (CoEs) which include:
- DevSecOps
- Verification and Validation
- Device Cybersecurity
- IoT
- Data Engineering and Analytics
- CoE/ Lab Setup
- Performance Engineering
- Accessibility Testing
Solutions
PICASSO is a framework to build and implement digital service platforms on top of a connected ecosystem of assets. It accelerates go-to-market time by offering robust and industrialized pre-built functional and core modules that can be rapidly orchestrated, assembled, and extended to create the platforms.
CARE is a powerful software framework that fast tracks the development of next-generation medical multitenant software/services, by bringing together business application building frameworks, device connectivity, re-usable software components, and best practice templates. It can be used to build both edge/gateway applications as well as scalable cloud applications.
The Cloud Bridge suite of solutions simplifies, accelerates, and automates the transition of monolith, on-premises platforms to cloud-ready and Cloud/edge-native platforms.Read more
RAPID is our proprietary self-service SMART DevOps platform with DIY enablement for agile teams to adopt the industry’s best DevOps practices that are yielding, and easily done at low sustenance cost. This holistic DevOps platform takes application development and operations to the next level of agility.Read more
A robust marcom publishing platform that enhances collaboration across brands, teams and agencies, Platform X boosts consumer engagement by improving content management and distributing content and marketing messages consistently across all brand audiences through an enterprise’s owned and earned channels at scale.
This framework for end-to-end test automation of micro-services applications addresses functional and non-functional testing requirements to improve efficiency and accelerate automation of micro-services, APIs, and web-services.
An intelligent test automation platform enabling quicker test design and optimized test execution of applications and devices by co-existing with an enterprise’s current test ecosystem.
Reduces mean time to repair (MTTR)/average handle time (AHT) by using AI/ML-based analytical framework across all stages of product support thus increasing customer satisfaction.Read more
This AI-based auto response engine enables remote identification of similar incidents and allows customers to access self-service through AI/ML based conversational interface thereby reducing volume of service requests to be handled by up to 25%.