Cognitive Product Support Solution | HCLTech
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Overview

Enriching seamless experience with automation

Our Cognitive Product Support (CPS) framework effectively leverages automation to enrich customer experience, ensuring consistency and predictability across B2C and B2B domains.

Leveraging our engineering expertise spanning decades, we have built this framework to enhance efficiencies to boost customer experience while reducing TCO.

Powering frontline support with automation enhances task efficiency, removes bottlenecks and eliminates errors and discrepancies while relieving higher levels for complex issues.

This ML-powered CPS engine streamlines cross-channel journeys, emphasizing interaction through customizable dashboards and CRM/ALM integration.

Overview
Solutions

Empowering Efficient Task Handling via Automation

CPS uses cognitive analytics, machine learning and text mining to optimize activities related to product support and provides recommendations, insights and forecasts.

Automation enablers (BOTs)

AI-based auto response engine to automate tasks or responses by identifying the intent through conversations and optimizing critical business processes.

AI and Knowledge Engineering

We combine machine learning, data mining and domain knowledge for accelerated knowledge acquisition.

Natural Language Processing (NLP)

Our solution combines best-in-class NLP technology customized to address specific business needs.

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Case Studies

Revolutionizing Image Processing in the Semiconductor Industry
Semiconductor Engineering | Case study

Revolutionizing Image Processing in the Semiconductor Industry

Accelerating the software engineering lifecycle for streamlined operations
AI and GenAI | Case study

Accelerating the software engineering lifecycle for streamlined operations

Reimagining financial workflows with AI-driven chargeback automation
AI and GenAI | Case study

Reimagining financial workflows with AI-driven chargeback automation

Expanding the market with AI-powered products for prosumers
AI and GenAI | Case study

Expanding the market with AI-powered products for prosumers

Application migration for a leading Canadian communication and media company
Cloud | Case study

Application migration for a leading Canadian communication and media company

Transforming legacy systems with scalable cloud solutions
Cloud | Case study

Transforming legacy systems with scalable cloud solutions

Trends and Insights

The impact of AI, GenAI and data modernization in healthcare
Life Sciences and Healthcare | Article

The impact of AI, GenAI and data modernization in healthcare

Building the intelligent factory: How convergent technologies pave the way to the industrial metaverse
Engineering | Article

Building the intelligent factory: How convergent technologies pave the way to the industrial metaverse

Navigating the AI frontier in Financial Services
Capital Markets | Article

Navigating the AI frontier in Financial Services

Agentic AI: Enhancing human decision-making in financial services and beyond
Financial Services | Article

Agentic AI: Enhancing human decision-making in financial services and beyond

HCLTech and SAP: AI-first, suite-first strategy for business innovation
SAP | Article

HCLTech and SAP: AI-first, suite-first strategy for business innovation

Unlocking GenAI in banking: Are you ready for customer-facing applications?
Digital Business | Article

Unlocking GenAI in banking: Are you ready for customer-facing applications?

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Leverage CPS to maximize benefits for your clients with minimal effort through automation.