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Senior specialist
Job Description
Senior specialist
Job Summary
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Location: Bangalore
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Project role: Senior specialist
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Qualification: B-Tech
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Experience: 2.5-5 Years
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Skills: Firewall
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No. of positions: 1
Job description:
To manage and administer security technologies for HCL and its Global customers. Provide L3 line support on all, including complex security issues and projects (implementation) liaising with customer representatives or vendors and supporting / directing other support staff where appropriate. This will include the support of existing products and new product implementation that come under the responsibility of the security team. Position is based in the XXX 24x7.
Responsibilities
Operational support for security devices- Sourcefire IPS, Checkpoint/Palo Firewall, Cisco ISE, Qualys and Skybox
Troubleshoot all Level 3 Calls and provide continual delivery improvement and meet Client SLA from the Global Clients
Ensure client assets are compliant with Perimeter security protection best practices.
Responsible for documentation compliance with client s security policy and periodic updates
Should be effective in coordination with client users and team.
Incident detection and response activities.
In-depth understanding to use accounts Services, and task Discovery tools.
Work on complex / escalated incidents, problems, and changes within the Operational environment. Supporting 24/7 Cyber Sec environment.
Required Skills/Experience:
Minimum 5-7 years of experience in perimeter devices
Should be willing to work in 24x7 shifts.
Good knowledge of ITIL principles, reporting formats, written & Verbal communication, create KB articles and SOP for perimeter security track is an added advantage.
- To clearly understand the client's cybersecurity environment and respective product.
- To monitor, configure, and troubleshoot cybersecurity issues and related monitoring tools
- To analyse and validate cybersecurity incidents in-detail and help the L3 team with RCAordata or logs collection
- To enable knowledge transferortrainings through creationor maintenance of configuration documents, test plans, operational manuals and provide operational training to L1 team.
- To analyse and fine-tune cybersecurity policies, participate in cybersecurity review calls pertaining to change requests and recommendations on cybersecurity policy changes.
- To implement changes, monitor security device performance and implements performance tuning when necessary.
- To prepare analyses and reports to highlight the project progressorchallenges and ensure quality and accuracy to the client