Job description:

About HCLTech

HCLTech is a global technology company, spread across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. We re powered by our people a global, diverse, multi-generational talent - representing 161 nationalities whose unique spark, perspective and boundless passion drive our culture of proactive value creation and problem-solving.

Our purpose is to bring together the best of technology and our people to supercharge progress for everyone, everywhere our clients, partners, their stakeholders, communities, and the planet. As a company, we are deeply focused on accelerating our ESG agenda. We are also creating technology-enabled sustainable solutions with and for our clients and partners. We embed ESG imperatives into every aspect of our business and ensure that the progress we supercharge is responsible, inclusive and beneficial to all our stakeholders in the long term. We have committed to achieving net zero by 2040.


To learn more about how we can supercharge progress for you, visit www.hcltech.com


SrAdmin-OracleAdmin,PostgreMSSQL,MYMSSQL

Job Summary
The Sr Postgre Administrator plays a critical role in the Support & Operations team by providing advanced technical support for PostgreSQL environments. This position focuses on troubleshooting complex incidents, performing root cause analysis, and implementing effective solutions to ensure high-quality service delivery and customer satisfaction.

• Key Responsibilities
  1. Provide Advanced Technical Support For Complex Postgresql Incidents By Analyzing Issues And Implementing Effective Troubleshooting Methodologies To Resolve Problems Efficiently.
  
  2. Conduct Root Cause Analysis For Escalated Incidents, Ensuring Timely Resolution Of Technical And Security Issues While Adhering To Quality Standards And Company Policies.
  
  3. Engage In Knowledge Base Management By Documenting Solutions And Updates, Facilitating Training Sessions For New Team Members, And Coaching Analysts To Enhance Their Skills.
  
  4. Resolve Escalated Support Tickets Within Agreed Slas, Collaborating With Cross-Functional Teams To Ensure Seamless Operations And Maintain A Strong Security Posture.
  
  5. Enhance Customer Experience And Satisfaction By Achieving First Call Resolution, Minimizing Rejected Resolutions, And Proactively Mitigating Potential Security Threats.
  
  Skill Requirements
  1. Advanced Proficiency In Postgresql Administration And Postgrems Sql.
  
  2. Solid Understanding Of Oracle Rac/Asm And Mysql Administration.
  
  3. Familiarity With Incident Management Tools And Processes.
  
  4. Strong Analytical Skills For Effective Root Cause Analysis And Troubleshooting.
  
  5. Excellent Communication Skills For Effective Collaboration And Customer Interaction.
  
  Certification
  1. Optional But Valuable Certifications: Postgresql Certified Professional, Oracle Certified Professional (Ocp) For Oracle Database Administration.