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Technical specialist
Job Description
Technical specialist
Job Summary
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Location: Pune
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Project role: Technical specialist
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Qualification: B-Tech
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Experience: 2.5-5 Years
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Skills: Citrix
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No. of positions: 1
Job description:
Position TitleJob Description3+ years of Citrix Experience Experience in Installation/Configuration/Administration/Troubleshooting of XenApp6.x/7.x, PVS, Prerequisites: CCA certified and Good hands on experience on XenApp.1. Installation/Configuration of XenApp 6.x/7.x Farm/Servers.2. Advanced Knowledge and work Experience on Citrix Provisioning Server.3. Advanced Knowledge and work Experience on Citrix Web Interface.4. Day to day handling of Citrix Issues/Citrix User Issues.5. Farm and Servers Reports / Maintenance. 6. Good knowledge of Active Directory / Windows OS (2008 / 20012) / Group Policy / Terminal Server / IIS.S Certifications CCA Role Management and System Administration of XenApp & PVS. Problem Management & Escalations tickets. Performance monitoring. Change Management activities. Should have excellent troubleshooting abilities to reduce the overall incident resolution time. Back-up and Recovery Services. Upgrades and Patch management. BCP/DR Implementation and Support. Root cause analysis and preparing Major Incident Reports. Team player. Good Communication skills on call/Meeting/Emails.
- To provide support for on call escalations and doing root cause analysis of given issue
- To independently resolve tickets within agreed SLA of ticket volume and time
- To adhere to quality standards, regulatory requirements and company policies
- Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts
- To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases