Job description:

JIRA

• To be the point of contact for all high business impacting critical activities and technical escalations.
• To conduct complex support activities and provide oversight and technical training to the less senior team members.
• To actively work with customers to identify any necessary preventive measures to reduce future defects (using network level knowledge).
• To identify risks and form contingency plans.
• To serve as a Subject Matter Expert (SME) and provide technical support and assistance to Organization and the end customers.
• To assist in creation and development of customer initial troubleshooting tools that could be a service offering.