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Technical specialist
Job Description
Technical specialist
Job Summary
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Location: Pune
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Project role: Technical specialist
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Skills: JIRA
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No. of positions: 2
Job description:
JIRA
- To be the point of contact for all high business impacting critical activities and technical escalations.
- To conduct complex support activities and provide oversight and technical training to the less senior team members.
- To actively work with customers to identify any necessary preventive measures to reduce future defects (using network level knowledge).
- To identify risks and form contingency plans.
- To serve as a Subject Matter Expert (SME) and provide technical support and assistance to Organization and the end customers.
- To assist in creation and development of customer initial troubleshooting tools that could be a service offering.