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Leaders Teach: Forrester Groundswell Awards 2013 entry

Introduction

Leaders Teach is a platform to identify, evaluate, certify, and utilize internal trainers and subject matter experts (SMEs) on an on-going basis in the organization. The initiative is driven through an online portal where any employee can register. A robust evaluation system helps in assessing them before certifying as approved internal trainers and SMEs. A policy defines the process, eligibility and evaluation criteria and rewards and recognition mechanism. Periodic reviews and feedback from stakeholders, followed by appropriate developmental programs for trainers and SMEs help to ensure quality.

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Solution Overview

Components of the practice

The program has helped us set up a robust mechanism for identifying internal trainers and SMEs and for leveraging their expertise for learning and development. Any employee who is interested to deliver training or contribute in content development and go through the following six-step process:

Step-1.Registration – Employees from business units can register themselves on the online portal under any of the listed knowledge area.

Step-2.Evaluation –The employees who have registered themselves are evaluated by the TechCEED team with the help of online assessments and interviews with the existing SMEs.

Step-3. Certification – If the employee achieves a minimum required score in these assessments, TechCEED certifies them as Approved Internal Trainer / SME.

Step-4. Utilization – TechCEED invites the approved trainers to deliver training as per requirements. A central database is maintained wherein we can locate the available trainers easily.

Step-5.Recognition – To motivate our internal trainers, we have a rewards and recognition policy in place. It includes cash rewards and recognition by senior leaders.

Step-6. Improvement – Internal trainers are encouraged to develop themselves continuously by participating in train the trainer workshops, discussions and contributions on our internal knowledge management portal.

Leaders Tech
Screenshot of online portal where employees can register to contribute as internal trainer or subject matter expert

Know more about how Leaders Teach was implemented

How is the solution unique and relevant?

How does this practice address the business need?

  1. Bringing more relevance in training
    This practice leverages the knowledge and expertise of practitioners within the organization. Therefore, the training provided is more business specific, customized and less generic in nature.
  2. Bringing experience to the table
    When training is delivered by internal practitioners, they not only share their knowledge, but also, the invaluable experience they have gained while working in several customer engagements.
  3. Reduction in training costs
    The objective of this practice is not to eliminate external training, but to reduce dependence on it. hence external training is used only when no options are available internally, thereby, helping to reduce cost.
  4. Making it accessible globally
    Internal trainers and SMEs are identified across all locations. Therefore, training requirements in any region can be met locally most of the times.
  5. Building Efficiency
    The practice has helped us build efficiency by significantly reducing the turn-around time for training requests.
  6. Promoting a learning culture
    The program is supported by several platforms that encourage knowledge sharing, peer learning, sharing of best practices and lessons learnt, online discussions etc. These platforms include learning management system, internal knowledge management portal, internal social networking portal, webinars, interaction with leadership team and train the trainer workshops.

Know more about how Leaders Teach is aligned to organizational goals

What was the business impact of Leaders Teach?

Short-term impact
  1. Increased and improved training
    Today, our organization has 1290 approved internal trainers and 536 subject matter experts, covering 1208 knowledge areas.

    FY-13 Training metrics -
    1. Instructor-led training sessions delivered by internal trainers – 3848
    2. Employees trained – 37212
  2. Reduced dependence on external vendors
    92% (3549 programs) of all our instructor-led training were done internally. Our internal subject matter experts helped us launch 120 internal certifications. 17032 employees were internally certified through these programs – an increase of 81% over financial year 2011-12.
  3. Accessibility to global workforce
    We were able to train employees across 31 countries with the help of internal trainers and SMEs.
  4. Increased customization
    This practice has also helped us deliver training that is more aligned and relevant to specific business needs. We were able to conduct 2839 delivery unit specific customized training programs – an increase of 49.3% YoY.
  5. Improved efficiency
    The average turnaround time for identification of internal trainers got reduced by 60%. The turnaround time for responding to a training request got reduced by 55%.
  6. Cost-savings
    This practice helped the organization save $ 2.88 million in FY-12.
    1. $ 0.23 million saved through internal technical certifications
    2. $1.2 million saved through training by internal trainers
    3. $ 1.2 million saved through internal ITSM-Associate certifications
    4. $ 0.24 million saved through in-house e-learning and assessment creation
Long-term impact
  1. A pool of internal trainers and SMEs for future
    We have a pool of 1290 approved internal trainers and 536 approved SMEs covering 1208 knowledge areas. And we keep adding to this pool every month. We target to have 5000 internal trainers and 2000 SMes in our pool by 2015.
  2. Internal knowledge repository
    The training content developed by the internal trainers and SMEs gets added to the organizational knowledge repository for reuse in future. This significantly reduces effort on re-work and cost of procuring training content.
  3. Internal certifications
    We have developed and launched 120 internal certifications in the organization with the help of SMEs. These certifications will help the employees enhance their skills without the need to invest in external certifications. As they have been internally developed, they can also be readily modified or customized in future.
  4. Internal e-learning and assessments
    We have developed 1841 e-learning courses and assessments internally with the help of SMEs, with lesser dependence on external content providers. In the long-run, the dependence on external content providers will further reduce.
  5. Building a learning culture
    There has been an increase in knowledge sharing through webinars, online communities of practice, internal good practices conference.
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