Client Information

A large U.S. pharmaceutical company involved in the discovery, development, manufacturing and marketing of a broad range of innovative products to improve human and animal health.

Business Challenges

• Disintegrated finance and accounting processes
• Need for a centralized team to handle VAT complexities and procedures across different states and countries
• SOX and audit compliance
• Multi-lingual processes; accessing applications and processing invoices in native languages

HCL Solution

• Standardized processes across the EMEA region
• Enabled on time periodic closing
• Streamlined scanning and indexing activities, to eliminate data loss
• Deployed point solutions to automate process steps that are prone to human errors

Value Delivered

• 20% reduction in FTEs required
• Reduced invoice processing TAT from 2.5 days to 6 hours
• 99.99% accuracy on critical quality parameters; 99.87% on non-critical quality parameters
• Error-free internal and external audits
• Scored 7 out of 7 in client satisfaction