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HCL Technologies

Benefit Administration for a Leading Insurance and Financial Services Provider

Benefit Administration for a Leading Insurance and Financial Services Provider

Client Information

A large U.S. multinational that provides a broad range of insurance and financial services

Business Challenges

  • Non-standardized processes
  • HR processes were non responsive to the changing business environment
  • High HR operating costs associated with employee turnover; resources required to maintain SLAs
  • Challenges associated with disaster recovery and information security planning
  • Limited talent available at the client's location(s)

HCL Solution

  • 100% quality control by deploying a maker/checker approach to improve the accuracy of highly critical processes
  • Regular reconciliations and review of reject/warning logs by account analysts to resolve errors
  • Integrated process framework to align all organizational processes with the client's expectations

Value Delivered

  • Reduced cost of operations by 45%
  • Reduced avoidable errors by 78%
  • Industrialized processes through 6-Sigma and LEAN interventions
  • Streamlined payroll processing function and efficient process delivery – reducing payroll delays/adjustments by 62%
  • Scalable and replicable processes to allow better management of seasonal volume spikes by 30%
  • Integrated global service delivery management – integrated DRP and security implementation
  • Global information analytics framework for on demand decision making

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We will treat any information you submit with us as confidential.

We will treat any information you submit with us as confidential.