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Digital transformation has been a major driver of change in customer behavior – they now want instant gratification and expect their interactions to be personalized and in real-time. Employees have similar expectations, driven by their engagements with consumer brands in their daily lives. Therefore, businesses that have invested in digital transformation have been able to retain industry leadership.
At HCL, we take a customer-centric approach with technology at the forefront. We deploy next-gen platforms and applications that help our customers transform their business operations to drive a deeper engagement with their customers and employees, and optimize operations, which in turn drive profitability. This booklet is a collection of our success stories.
Read on to know more!