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HCL Technologies

Enabling intelligent supply chain for a leading mobile services player

Enabling intelligent supply chain for a leading mobile services player

A global wireless distribution and services company, operating in more than 100 countries, was facing certain impediments. The client was striving to drive transparency at multiple levels to enable smarter decision-making. Its operations were impacted by the presence of discrete solutions in the supply chain, which affected customer on-boarding and innovations. Moreover, legacy systems contributed to high cost of operations. The lack of Global Services Definition and Platform model impeded the release of new features and led to protracted timelines.

HCL carried out discovery and analysis workshops with the customer’s global and regional teams to formulate a global supply chain platform. This facilitated the process of on-boarding customers. In addition to this, HCL implemented a number of measures to ensure that the challenges faced by the client were neutralized, resulting in significant benefits.

To learn more, read the detailed case study.

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