A global wireless distribution and services company operating in over 100 countries was facing certain impediments. Discrete solutions affected its operations in the supply chain, which impacted customer onboarding and innovations. Legacy systems contributed to the high cost of operations. The lack of a Global Services Definition and Platform model impeded the release of new features and led to protracted timelines. The client was striving to drive transparency at multiple levels to enable smarter decision-making.
HCL carried out discovery and analysis workshops with the customer’s global and regional teams to formulate a global supply chain platform. This facilitated onboarding customers. Besides this, we implemented several measures to ensure that we neutralize the challenges faced by the client, resulting in significant benefits.
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