Predictive Service Quality and Alerts Using HCL's Network Assure | HCL Case Study

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Network Assure is HCL’s AI and analytics based solution that helps in optimizing network operations and improve quality of service delivered by the network. It uses patented machine learning algorithms, built for network operations, to automatically reduce, correlate and analyze network incidents – in real time. This framework helps in modeling the behavior of the network and provides descriptive insights, predicts service degradations and also provides cognitive suggestions for optimization and improvements. Network Assure supports AIOPS (Artificial Intelligence based Operations) for event correlation & incident management, pre-built and pre-packaged AI / ML algorithms for predictive analytics, Network Service Quality monitoring and feedback for closing the loop on quality degradation and intelligent technical support based on AUTOBOT capabilities. It also provides cognitive suggestions and prescriptive feedbacks for service continuity and improving service quality.