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Facilitating Seamless Claims Processing

Facilitating Seamless Claims Processing

The client

One of the highly rated auto Mutual Insurers of US


Auto Insurance

Area of engagement with HCL

Claims Processing Workflow & Document Management


The client had large number of documents type and it was using a legacy system for claim management. So they wanted to improve the whole claims processing workflow.

Business Challenge

The auto insurer wanted to replace the Solcom environment with Onbase. In addition to that, the client wanted a single enterprise - wide content management solution.


  • Depth of Experience - Experience in both Personal & Commercial lines (including Workmen's Compensation) working with insurance companies across various Geos/regions

  • Talent Pool - Consultants with deep domain experience & a strong delivery arm with insurance industry expertise in helping customers transform their business

  • Harnessing the Value of Innovations – HCL’s repository of innovations encompasses Process Capability, Industry Leading Claims Business Processes across various LOBs, Analytics & mobile solutions and accelerators for data migration, legacy application decommissioning - All facilitating controlled delivery of solution with economic efficient and effective cost benefits

  • Partnerships - A strong partner ecosystem that brings the best of breed solutions