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HCL helps the client with end-to-end channel transformation to delight its end customers

HCL helps the client with end-to-end channel transformation to delight its end customers

The client

The bank is headquartered in Dublin. It provides a broad range of financial services in Ireland to the personal, commercial, industrial and agricultural sectors. These include checking and deposit services, overdrafts, term loans, mortgages, international asset financing, leasing, installment credit, debt financing, foreign exchange facilities, interest and exchange rate hedging instruments, executor and trustee services.

Great experiences are talked about

Demystifying and delighting customers has always been a daunting task for brands. But today’s customers are even more informed, have higher expectations, and are more influenced by word of mouth. It’s no wonder that businesses across the globe are scrambling to acquire the right customers, create memorable experiences for them, gain a greater share of their wallet, and convert them into brand ambassadors. So, what more can brands do?

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