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The customer is a large Nordic banking and insurance firm.
The customer’s operations were marred by inconsistent user experience across disparate user personas across all the customer-owned regional units. Due to absence of digital strategy, there was no personalization of services to users. HCL defines user personas mapped to their current consumption in terms of services, Hardware utilization, personalization and application Usage.
Download the detailed case study to know how HCL applied its unique digital workplace assessment framework ‘Profile Kaleidoscope’ to create output with deeper level analysis for each user, mapped to the current business role on current experience with the provisioned hardware, utilized business apps and productivity tools
Some key benefits realized were:
- Seven Unique and customized user personas developed and defined for 12000+ employees, providing seamless user experience
- Holistic and powerful recommendations were created on characteristics of each persona specifying ideal HW tools, SW tools, & collaboration platforms required to design an all-encompassing digital workplace