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As pharmaceutical companies rapidly deploy Veeva CRM Engage Meeting in the current scenario, providing launch training as well as post-implementation service desk support remains a critical component of a successful deployment. C3i Solutions, an HCL Technologies company has developed an integrated training/service desk solution offering to support the rapid deployment of Veeva CRM Engage Meeting.

This case study highlights our recent success with the deployment to over 1700 global field sales personnel.

The client is a global pharmaceutical leader focused on developing, manufacturing and commercializing branded pharmaceutical, device, biologic, surgical and regenerative medicine products for patients around the world. The objective was to prepare Client training leads, business leaders, coaches, and sales representatives for the introduction of Veeva Engage Meeting as a new channel for interacting with HCPs. Also, to ensure that sales reps and managers understood how to connect with their customers using Veeva Engage meeting.