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HCL improves tracking and monitoring of issues for a Singapore based global bank

HCL improves tracking and monitoring of issues for a Singapore based global bank

Client Information

Customer is a leading banking services provider operating out of Singapore

Business Challenges

  • Difficulty in monitoring and tracking issues – manual reporting mechanisms infested with inaccuracies
  • High manual effort spent on tracking processes and issues
  • Time lag in the reflection of exact status of issues was resulting in poor reflection of service levels and lowering customer satisfaction due to the delayed response
  • Real-time data representation

HCL Solution

  • Real-time customized dashboard/reports for historical request data and financial spend on vendors
  • Automated purchase orders generation process and integration with the finance team for invoice processing
  • Real-time integration with external systems resource on boarding and project synchronization

Business Benefits

  • Integrated tracking helped the bank to achieve reduction in manual effort
  • Real-time view of the request based on the status helped in effective monitoring and tracking
  • Enhanced management control – manage enhanced productivity - approvals configured through workflow, notifications sent at relevant intervals
  • Automation of the vendor management process and real-time integration with external systems resulted in extensive optimization of person hours effort

Client Testimonial, if any

"Thank you very much for making ERIC go-live. This is indeed a very challenging project with a very tight time frame amidst a changing environment and nearing the year end. You have all put in a lot of effort and time for making this happen. Thanks again and lets now move onto the next milestone of the Carlin ERIC project."

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