HCL improves tracking and monitoring of issues for a Singapore based global bank

Client Information

Customer is a leading banking services provider operating out of Singapore

Business Challenges

• Difficulty in monitoring and tracking issues – manual reporting mechanisms infested with inaccuracies
• High manual effort spent on tracking processes and issues
• Time lag in the reflection of exact status of issues was resulting in poor reflection of service levels and lowering customer satisfaction due to the delayed response
• Real-time data representation

HCL Solution

• Real-time customized dashboard/reports for historical request data and financial spend on vendors
• Automated purchase orders generation process and integration with the finance team for invoice processing
• Real-time integration with external systems resource on boarding and project synchronization

Business Benefits

• Integrated tracking helped the bank to achieve reduction in manual effort
• Real-time view of the request based on the status helped in effective monitoring and tracking
• Enhanced management control – manage enhanced productivity - approvals configured through workflow, notifications sent at relevant intervals
• Automation of the vendor management process and real-time integration with external systems resulted in extensive optimization of person hours effort

Client Testimonial, if any

"Thank you very much for making ERIC go-live. This is indeed a very challenging project with a very tight time frame amidst a changing environment and nearing the year end. You have all put in a lot of effort and time for making this happen. Thanks again and lets now move onto the next milestone of the Carlin ERIC project."