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HCL Helps A US Based Wireline Telecom Operator For Better Lead-To-Cash And Thus Reducing The Time To Market

HCL Helps A US Based Wireline Telecom Operator For Better Lead-To-Cash And Thus Reducing The Time To Market

Client Information

A privately-held, facilities-based, competitive local exchange carrier, offering voice services, local and long distance phone services, internet access, private networking, data colocation, voice over IP applications, integrated services, and other data services to business customers primarily in California and Nevada.

Business Objective

  • OSS application maintenance and support for 100+ applications
  • MS Dynamics Customer Relationship Management infrastructure
  • Collocation of existing OSS/BSS landscape, key business flows, application overview (for each application) and physical architecture

HCL Engagement

  • Managed services for OSS/BSS application portfolio
    • Guaranteed development capacity for delivering multiple projects simultaneously
    • Committed major/ minor enhancements
    • Complete development cycle support from business analysis to production deployment
  • CRM Implementation
    • Customer's Lead-to-Cash (L2C) process is supported by several stand-alone applications
    • Sales funnel is maintained using a hosted CRM solution which did not suit the customer
    • Duplicate data entry across systems increased the lead time
  • Reporting
    • Designing and implementing reports for various departments such as sales, management, provisioning, inventory, and billing
    • Nightly jobs for data movements from various sources into the data warehouse
    • Revenue assurance reporting across multiple billing systems

Technologies Used, if applicable

  • Hosted CRM solution for maintaining the sales funnel
  • MS SQL Server 2005
  • Crystal Reports 8.5/ .NET Crystal Reports
  • Business Object 5.1
  • MS SQL Server 2005

Business Benefits

  • Seamless transition within three months with 100% off-shore presence using HCL's transition methodology
  • Fixed IT budget over three years with YOY committed productivity improvements
  • Assured development capacity resulted in completion of multiple business critical projects
  • Stringent SLAs to ensure quality and certainty of deliverables
  • Single artifact to cover the entire AS-IS OSS/ BSS landscape, key business flows, application overview (for each application) and physical architecture.

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